-
November 2023 by Gloria Schneider
The girl who did my bloodwork needs some more experience she had to put the needle in twice before she found my vein and my arm is black a spot about the size of a pancake on my right arm I was not happy at all
-
September 2023 by Kaitlyn Andre
Not a great experience for my mom what so ever. Both of the ladies weren't able to draw blood from her veins. She has cancer and lyphodema so her veins are very small and her right hand is the only place they can draw blood from. But they argued with her the entire time and made her feel stupid for trying to explain to them the reason why they can't use a tourniquet on her arms because of her lyphodema. Very disappointig.
-
August 2023 by Elyse B
Terrible service Do Not Go here. Only part of my results came back. Waiting to see if it is lost. Go to Lister Labs in Foley. Doctor can't order meds until lab results are back, and I am suffering still because of their incompetence.
-
July 2023 by Anna
Positively incompetent Handed the lab request to the lady at the desk. We had come from one floor up in the elevator with the lab request in hand walked 20 feet to their door. Two hours later she called us to the desk and said' I didn't get your lab request'. Walked back upstairs go two more copies and told her to say she had received them
-
March 2023 by Stacy Tittle
I have been there twice, schedule both times easily on line. When I got parked, I checked in using the text message they sent and was able to wait in my car. Both times I was messaged to come in within 5 minutes, and taken right back for the lab work. Both technicians were good with the stick and friendly, even though they were super busy. 5 star service! Thank you Ms. Edrice and Miss Victoria! ?? Being a nurse, I’ll be sending my patients your way.
-
March 2023 by Kevin Gerard
It's easy to give 5 star reviews when all goes well but in my case I give 5 stars and not all perfect! In this case the internet was down for automatic check-in. This was not due to Labco or employees but the internet provider. I could tell the staff was a bit stressed because unfortunately not all customers have patience. The lady (Edrice) explained the situation to me and how she had to hand-write things due to internet issues. I will give 2 STARS to Labco corporiate for a couple things. If you are going to do medical procedures MAKE YOUR LOBBY PRESENTABLE. Carpet is disgusting. People standing in hallway due to not enough chairs (4 chairs but they could add easily 4 more). Two times I have been in GROSSLY UNDERSTAFFED. 2 People working in day and one has to take care of the front desk.Labco needs to invest in some renovations and hire more staff at this over-worked facility. Huge shout out to Edrice for having to deal w/ these management issues. They are on the front line and the services is good. Process was quick and painless.COME ON Labco. Stop sacrificing quality, cleanliness adn service for corporiate profits. Hire more people and replace your carpet. Spruce up the office. Make it pleasant. I will give them more chances but will look elsewhere if the conditions are not improved.
-
February 2023 by Tracy Abernathy
Went above and beyond to contact my Dr. to get correct test ordered. Waiting room was filling up as she helped me, but she polite and helpful to everyone. Thank you!!!
-
February 2023 by Jim Bennett
The staff is very friendly and efficient, with good service. I do believe some additional staff could be used with their opening schedule. There was only one person, with at least 5-6 persons waiting for service when I arrived at 7:30 am. My appt was scheduled at 8 am, and I waited about 15 minutes. As I stated, both employees were very considerate, helpful, and very good at their duties drawing blood. The office was very clean and organized!
-
February 2023 by Madonna Hollingsworth
Last week, while we were waiting, I happened to get a doctor's appointment, 20 min. away. We went to that doctor's appointment, came back and they still had not called our name. Had another lab from another Dr. went there and they did not find the order (so unorganized) I went home and called my Dr's office and asked them to E-mail me the orders and I would hand carry them in. Got there today, such a fiascos. A woman and child had been there since 8 with a 9:15 appt. She had checked in and all and they still argued with her, it was 9:25!! They told another woman, the Dr was not affiliated..... patient called the Dr. office, got the N whatever number for them, they still argued with HER......I left.....
-
February 2023 by debra thomason
Rudest staff I've ever seen. I would NEVER tell a customer "I have three 845 appointments so just sit down and I'll get to you !" Without even knowing the question that was going to be asked
-
December 2022 by Tammy Maloy
Unfortunately there are 2 lab techs and they are so busy. But they work their butts off and are very pleasant even though they are under staffed and over worked. I especially love "E's " personality and humor. Keep up the good work ladies. Hope everyone is understanding of your situation. Good luck!
-
December 2022 by Jonathan Goss
The circus is more organized than this place. Who does appointments to get labs... Most labs are walk ins only....Waited for hrs.... Go anywhere but here.
-
November 2022 by desiree fell
If I could give 0 stars I would. We sat there for 3 hours with a 2 year old to have his labs done. They continuously pushed us back allowing other people to go ahead first when they were also walk ins. Their excuse was “there’s only 1 person working” I’m very furious for this office to waste our time. We ended up getting up and leaving after waiting for 3 hours. Get organized and do better.
-
August 2022 by Tammy Feist
On my visit I found them very slow and unorganized 4 days later I still don't have my results
-
August 2022 by Darrin Swan
I have have several test completed here in the last few months. Great staff, even when they are understaffed they make it happen quickly. Thanks team.