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September 2023 by katie seabrease
walked in and told the rep. that helped us we were looking to walk out with two new iphones. my husband and i were in there maybe just a little over an hour and left with two iphone 14 pluses. we decided to only keep the phone insurance and the apple arcade+ apple music and we wanted unlimited talk, text and data and just a little hotspot in case it’s needed. our first bill came out to $323 which isn’t bad considering that includes the activation fees for each phone. our monthly bill after that is only $224. it was definitely a stellar experience.
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September 2023 by Karen Barnes
Robert W. was so kind and helpful to my elderly Daddy as he was experiencing issues with his smart phone.Thank you Robert!
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August 2023 by Jesse York
Careful using bank card here. I bought I phone, paid services in store, two days later had another charge for 96 dollars appear on my account. Some how my account was scammed through this location. Now I have to wait two weeks for new bank card.
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August 2023 by David Budlong
Went to the Fort Payne company store to have my new phone turned on. Very friendly and knowledgeable staff.
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August 2023 by Patricia Risinger
Most don't know what they're doing
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July 2023 by Rey Garcia
Spectacular service; I've never had a bad encounter with anyone working here. Employees have always been helpful and knowledgeable
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March 2023 by Brandon Bradford
The guys there help me to the best of their ability
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November 2022 by Douglas A Benefield
Shell of the communication giant that it used to be. I've never really liked their retail stores it is annoying and bothersome to check in. He get better deals really going through Walmart joining Verizon to be honest or using the website
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November 2022 by Don Hall
Very poor customer service.I left the store and went online to purchase.15 years of being a Verizon customer and this is the treatment you get.Terrible!!
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October 2022 by diamond allen
Very very horrible customer service. Treated us like we had bad business didn’t even attempt to help us out had to do everything on my own will never recommend this store
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June 2022 by Connie Blevins
Dakota Wright was our salesperson and provided exceptional customer service.
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May 2022 by Brandon O'tinger
Generally pretty positive experience with this store. Today being a good example. Had new phone overheating when taking photos and doing basic web browsing, which the customer care rep on the phone said was totally abnormal and confirmed the temperature spikes with diagnostics on their end. So they sent me back to the store to get my unit exchanged for a properly functioning one.They were courteous and polite today, and thoroughly evaluated my issue and concurred with what the customer care rep said on the phone and got my unit exchanged. And they let me stick around while my content from the overheating device transferred over to the replacement device, which so far under the same circumstances has done much better and not overheated. Good customer service today.
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March 2022 by Becky Mahannah
Old guy is a RICHARD and needs to go work at Walmart as a greeter, bc he doesn't know what the heck he is doing..Couldn't even swap my phone like I asked. That's fine I got it on the website. No commission for you Richard!?
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February 2022 by Stephen Eldridge
Walked in with over $1000 in my pocket to buy a phone. Employees were so busy with their script that I couldn't get a word in edge wise to just buy a phone. I'll just order my phone online. My dad was with me to buy phone lines for his business, and was literally told that they couldn't even speak with him without his ID. I hope these guys don't work for commission. I'm disappointed because all my previous experiences at this store have been great.
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February 2022 by Joyce Kay
Waiting over 40 minutes, 5 people running around and only 2 helping customers! They don't have diddly in the way of accessories unless you have an iPhone. No restrooms! Told to go to Burkes to use one, and lose my place in line, no thank you!
