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July 2025 by Lieb
There is not a Spectrum Store on this post
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July 2025 by Tommy Sumlar
Consistency goes out. But also the Bill Consistency goes Up
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May 2025 by joe rasmussen
I have never had such a hard time keeping good service as i have with this on post spectrum service.
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April 2025 by Gregory Ladson
Terrible service
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December 2024 by Kitty Cobb
Once again don’t fall for it. They are full of it. Everything is good until you need help and then a big fat Nothing from them.
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August 2024 by Bryan Sims
Awful service from start to (soon to be) finished. I can’t cancel this service fast enough. Never had WiFi for more than a couple hours without lost connection. Spent hours on chat, phone, store trying to get new equipment or any human being on the planet to come out and fix the problem but that is clearly way too much to ask from a giant company like this. Spectrum is incrredibly inconvenient and useless.
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April 2024 by Sherry Owen
Great people. Great service.
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December 2023 by Byron Schwartz
It took a cumulative 1 hour and ten minutes to cancel my service, after getting the run around multiple times and days. In addition to predatory and shady business practices over the past two years. For example, getting offered different packages as other folks in the same neighborhood, at higher prices, same information and timeframe. Upon trying to cancel at that time, they have a dedicated department that will then lower your bill. This doesn’t deserve the one star i have to put. They monopolize Fort Novosel. Absolutely zero stars. Terrible experience. These guys have earned every single negative review on here. AWFUL COMPANY, ABYSMAL CUSTOMER SERVICE.
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November 2023 by Christine Lee
It is not at Headquarters- Google maps has it wrong. It is at the Soldier Service Center, 1st floor, suite 190 past the Starbucks kiosk
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May 2023 by Steve M.
Here's you a story about spectrum. I was with them a long time finally got fed up with the rate increases. Paying $195 for internet and cable. So I called and told them to disconnect my service. I could get fiber and a streaming service for around $130. So a savings of $65. They then said would I keep there service for the same amount locked in for three years. I told them they were too late. I already had the other service installed. I told them to disconnect that day on the middle of my billing cycle. Now they want the whole $195. I should only be charged for days of use! So if you have been thinking of spectrum don't do it!!! It is down sometimes and they don't give you any price break. Plus they go up almost every month! With spectrum I was only getting 250mbps down and 10mbps up. Now I get 475 down and 500up for less money. So maybe if you have spectrum call and tell them your leaving you might get a break on you bill! All I wanted was to be treated fair!!! You get no fair treatment at specturm!!!!
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July 2022 by Alicia Monaghan
Great internet speed only when it wants to work and you have to keep a close eye on your billing because they will add charges like spectrum tv for example
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January 2022 by Normaline King
Waited in line for over an hour note on door states 1. Customer per representative very inefficient process. ONLY ONE AGENT apparently works there, just kept entertaining this one customer two other people that arrived after me left. This is a military post soldiers cannot afford to wait this long for a service which was intended to make it easier.
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September 2021 by Pennalla Evans
I wish there was a way to give the negative stars! They refused to cut off services after I requested for them to be removed and continued to charge me for then! And then told me to pay the bill and I can be refunded
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August 2021 by Katherine Lopez
On hold for 10 minutes, gave account info and was placed on hold again. On hold for another 30 minutes, was then told that I wasn’t on the account in the first place. They have no way to add me to the account online or over the phone without the account holder. When we got to Alabama a year ago we made sure to add me as an account holder for this very reason.Be ready to be frustrated, and find something good to watch on TV while you wait. One star just because the customer service people were friendly, if unhelpful.
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August 2021 by William Maldonado
Carol was great! Got me setup quickly and was very helpful and knowledgeable!
