Verizon's Gadsden store provides a range of mobile, 5G home internet, and business solutions, with convenient options for in-store appointments and online orders. Customers appreciate the store's efficient service, often highlighting the helpfulness and friendliness of the staff. One customer shared a positive experience while searching for a specific Android phone, praising the team for their dedication in transferring data and ensuring that all necessary apps were set up. Another customer mentioned a quick and pleasant upgrade process, specifically commending an employee for her exceptional service. However, some customers expressed disappointment with the current state of customer service compared to the past, citing a preference for more personal attention during their visits. Despite a few frustrations, many customers have been loyal to Verizon for years, citing their commitment to service and support. Overall, the Gadsden store is recognized for its friendly staff and dedication to customer satisfaction, with some areas noted for improvement in handling multiple customers at once.
They have excellent service at this Gadsden, Alabama Verizon. The team here cares about the customer, and they help each other out too.
February 2023
We were checked in super fast! The sweetest woman ever helped me and her name was Alexandra! She deserves a raise for how quickly and efficiently she helped us! We needed an upgrade for my phone and she had us in and out in under an hour. Truly one of the sweetest people I’ve ever met!!
January 2023
Friendly environment and employees have good customer service skills
