Verizon's Gadsden store provides a range of mobile, 5G home internet, and business solutions, with convenient options for in-store appointments and online orders. Customers appreciate the store's efficient service, often highlighting the helpfulness and friendliness of the staff. One customer shared a positive experience while searching for a specific Android phone, praising the team for their dedication in transferring data and ensuring that all necessary apps were set up. Another customer mentioned a quick and pleasant upgrade process, specifically commending an employee for her exceptional service. However, some customers expressed disappointment with the current state of customer service compared to the past, citing a preference for more personal attention during their visits. Despite a few frustrations, many customers have been loyal to Verizon for years, citing their commitment to service and support. Overall, the Gadsden store is recognized for its friendly staff and dedication to customer satisfaction, with some areas noted for improvement in handling multiple customers at once.
Elias at Verizon in Gadsden is literally the best. He’s so helpful & always honest. Go see him!
June 2026
On 6/29/26, Elias helped my husband and me reestablish accounts for our phones and bundle with Internet service. He was extremely knowledgeable and helpful. It wasn't easy but he made it look like it was. We really appreciate all he did for us.
June 2026
Elias did an amazing job and I’m very satisfied! He answered all my questions, I was so excited I could’ve taken him out for supper!
