Spectrum Store at 733 Main St. in Gardendale is a popular location for broadband Internet, Mobile, and Cable TV services. Customers appreciate the helpful and friendly staff who take the time to explain services and assist with various needs. The store is often busy, but employees work efficiently to serve customers, even during late hours. Notable staff members, such as Damien, Juan, Kyle, Nicole, and Brian, are praised for their professionalism, knowledge, and customer service. Damien quickly fixed internet issues with respect and dedication, while Juan and Kyle provided professional installation of new services. Nicole’s assistance helped a customer save money on their bill, demonstrating the store’s commitment to good customer service. Brian made switching phone providers easy and explained products clearly, making the process smooth for a new customer. While some customers experienced long lines and technical issues, overall, the store is seen as a place where customer care and service quality are valued. Customers can also browse and pick up new products, upgrade services, pay bills, and get help with Internet, mobile, and live TV services at this location.
Installer was very nice .store not quite as helpfull as they could be . Not very Friendly.
October 2023
Wanted to give a huge shout-out to Juan and Kyle. They installed my service today. Very nice and professional. Spectrum is very lucky to have them.
August 2023
Brought my friend to pay his bill. Lines too long , for such a small store. After waiting 15 minutes in line they announced the computers were down and they didn't know when they would be up working again.
