September 2023 by Anastasia Long
Called about having an alignment and a multi-point inspection done because my vehicle was squeaking. They said they could do the alignment, but the inspection I would need to drop the vehicle off and leave it overnight. I left it for the alignment, and they called back a few hours later, letting me know that they couldn't do the alignment because certain parts needed replacing.Out of all of the Firestones that I had been to, this was the first one that caught what was wrong and ended up not doing the alignment because they knew it would be pointless.Definitely would love to come back to this location. <3
September 2023 by Rachel Hiebel
DO NOT GO HERE! I arrived at 7 when they opened only to wait in the parking lot 25 min over the opening time. I called, no one answered. I walk in and he says "they are not doing appointments" and I am second in line with no time estimate. He then tells me an estimated price $50 more dollars then the price says online and he said that a coupon was included in that. WASTE OF TIME! And apparently do not make appointments on the site since they are practically lying..
August 2023 by Desmond Davis
I service to my vehicle was spot on, I didn’t think the customer service was all that great. I felt like I was bothering the person that assisted me.
June 2023 by Jimmy Banks
Worst company I've ever dealt with. I called a person called AJ she demanded that I have my tire size. I said I was older in my eyes are bad she said well you'll have to go pull the numbers for me. I went to Meineke, they had no problem pulling up my tire size. I spent my money with them. I gave them another chance and called it about 6:45 I was told by the gentleman that he'd already shut his system down and only gave me one quote. I would not recommend this place to anybody. AJ was an extremely rude female who really rubbed me the wrong way very unhelpful. I spent my money with Meineke and I'll also be having my brakes and rotors done there as well. Firestone completely dropped the ball
June 2023 by Robert Fulcher
Fast, courteous service. Normally I go to another Firestone closer to my home, but they could take my car on a Saturday. Very pleased with the work te did and how the did it. Happy to us them again.
June 2023 by Greg Anselm
Did a CVI on my car and said everything was fine but I took it to another Firestone and they said I needed new struts brake calipers and a battery. How the technician that did the CVI at this location missed all that I won’t understand but I won’t come back here anymore.
June 2023 by Jill Kuerner
Jonathan and Brandon are the BEST in the biz!! They looked everywhere to find me the best (and cheapest) tires and delivered on that promise! I will never go to Tire Engineers again unless I feel like getting screwed and ripped off and taken for a ride. Firestone in Hoover has my business for LIFE!!! Jonathan and Brandon, ya’ll are my fave!! Thank you again!!!!!Services: Tires
May 2023 by Renator English
This is the second time I have had services done to my car, and problems occur shortly afterward. The first incident was during a oil change I was taking my hyundai sonata there for oil changes using my firestone card. When I started having problems with my oil indicator coming before it was time to change the oil. i asked the technician I was told it was seal that needed to be replaced. I allowed them to replace it, but later, after watching for signs of oil leaking, I noticed oil under my car. I took it, hyundai, they said my oil pan was crack. 424.00Ok, fast forward went to firestone on April 26, 2023, to get tires put on my present car 2017 honda Accord. Now, all my indicators are coming on the dash, such as abs, power steering, traction and tmp. They are coming every time I hit a bump in the road. I'm putting this all in this review because if you call firestone, they are going to just charge more money to fix something they mess up this wasn't doing this before.Services: Oil change
May 2023 by Grayson Andrews
Had an appointment, because I knew it was a bigger job guys got it done in a timely manner I appreciate thatService: Steering & suspension repair
May 2023 by Jeremy Mccants
He was a pretty genuine guy. Seems to know a lot about vehicles. Other than the fact that he kept pushing his glasses up on his face as if they were too big, he seemed to be pretty knowledgeableService: Brakes
April 2023 by scott ferguson
Don’t seem to understand their business. What to do without a car is a big decision. Told me at 4:30.they were looking at it. Never called. At 10 minutes before closing. I called constantly and never got an answer. At least one car that came in after mine got serviced.. I’ve spent $3000 there in the last three months. Can’t even get a phone call or anyone to answer the phone for that.Service: Auto engine diagnostic
April 2023 by Ashley Anthony
I will never go to this location again. Not only did they botch a simple brake and rotor replacement; I was lied to about the rotor warranty. I had to go to 280 to figure out a few days later why my brakes were still squealing and not stopping properly. Turns out, the pads weren't installed correctly. After that was fixed, still had more issues.One of the rotors was making noise, and it was, "wearing down mysteriously". I was told in Hoover the rotors had a warranty of 2 years. On 280, I was told that was only if I purchased some kind of fuel flush or whatever. That was not mentioned at Hoover. So now, I'm out over $260 for another rotor because of them. I'm seriously hoping this place finds another Manager, because these people need a lot of help.Services: Brake service & repair
April 2023 by Ashley Heard
I did not like the service that I received. I had a scheduled appointment and stayed almost 4 hours. I went in for a routine maintenance checkup. Oil, tires and etc. They told me that my tires were fine and the treading was fine. The tires were also rotated. They did say that, I needed shocks to reduce cupping of the tire. Never heard the term cupping. So I went with their recommendation. They even stated that the tire light indicator would turn off after I started driving. The indicator never did turn off. On saturday, I was about drive my car and I noticed my wheel was busted and deflated. The other wheels were also not in good shape. I had triple AAA to come out to put on spare tire and he checked all the other wheels and noticed that one them was leaking air after Firestone had rotated my tires. I even asked the AAA tech the term cupping and he never heard of it. How did Firestone not catch this error and second I don't think I needed new shocks but in actuality I needed new tires? So I wasted too much money in the past week not only for shocks that I did not need but also a whole new set of tires. I believe this Firestone does not care about safety nor knows how to inspect tires. I do not think they are knowledgeable enough to be working on cars.
February 2023 by Sarah S.
Terrible service. Do not ever go here. Dropped my car off at 4:15 for a plug to be put in my tire that had a nail in it and was going flat. They let it sit in the parking lot for 2.5 hours and 30 minutes before closing said they weren't going to be able to get to it until tomorrow. It is now completely flat in the parking lot. Had to have my husband come and fix it himself in their parking lot as they turned off the lights 15 minutes before they supposedly close at 7 pm. For something that takes 10 minutes to do- plug a tire. Wow. I am speechless. If I could give 0 stars I would. Here's a pic of my car for your entertainment. I repeat, go elsewhere. The professional thing to do would have been to tell me when I walked in that I should go down the street somewhere else if they weren't going to fit me in today.....just absolutely ridiculous.
January 2023 by Carolyn Dorsey
Jonathan was very detailed and provided excellent Customer Service. Thank you Jonathan.
