-
January 2024 by DaVooD
I did not have an appointment so I waited about 1 hour and 30 minutes for an oil change, rotation and alignment check. It's always hit or miss when it comes to national chains like Firestone and today was a hit. They managed to get me in and out in 1.5 hrs. I doubt it would've been any faster if I had made an appointment.
-
January 2024 by Nita Tolbert
Easy access from hwy 31 or Lorna Rd. Parking is a little bit tight. Only one Handicapped ♿ space. This place is always busy, so make sure too schedule your appointment early.
-
January 2024 by JIMMY LANGFORD
Why was my review deleted? Just a reminder, have never been to this store but my credit info has, twice in one day as a matter of fact. Someone , I know who and the date it happened used my credit info to get tires and other things done to a Chrysler 300 and Volkswagen Passat. Apparently you do not have to show identification at this store. Oddly enough the store didn’t document the vin# of either vehicle and listed both vehicles as ( no tag ). Oh , wait , there is more to come. Please don’t do the auto reply to send you an email, I’ve done that twice and you never reply.
-
January 2024 by Muhammad Maqbool
Very expensive as compared to other mechanics. Other places do not charge for diagnosing a problem if a customer repairs his/her vehicle with them but Firestone charges that separate money. This is exploitation. Will not recommend it to any other friend. I was just giving it a try after a long time but Firestone Auto Care Hoover failed to perform and satisfy.
-
December 2023 by Brittani Hall
Customer service is horrible. Waited three hours for him to tell me ten cars ahead of me and it’s not even ten cars here. Everytime I come it’s a 3+ hours with an appointment. They just let you sit and wait don’t give updates or anything.
-
October 2023 by Charlie Morrison
Terrible attitude on the phone took them 3 try’s to answer kept picking up the line then hanging up. Then answered and couldn’t tell me how long it would take to do an alignment.This whole company is full of people who don’t want to work.
-
September 2023 by Anastasia Long
Called about having an alignment and a multi-point inspection done because my vehicle was squeaking. They said they could do the alignment, but the inspection I would need to drop the vehicle off and leave it overnight. I left it for the alignment, and they called back a few hours later, letting me know that they couldn't do the alignment because certain parts needed replacing.Out of all of the Firestones that I had been to, this was the first one that caught what was wrong and ended up not doing the alignment because they knew it would be pointless.Definitely would love to come back to this location. <3
-
September 2023 by Rachel Hiebel
DO NOT GO HERE! I arrived at 7 when they opened only to wait in the parking lot 25 min over the opening time. I called, no one answered. I walk in and he says "they are not doing appointments" and I am second in line with no time estimate. He then tells me an estimated price $50 more dollars then the price says online and he said that a coupon was included in that. WASTE OF TIME! And apparently do not make appointments on the site since they are practically lying..
-
August 2023 by Desmond Davis
I service to my vehicle was spot on, I didn’t think the customer service was all that great. I felt like I was bothering the person that assisted me.
-
June 2023 by Jimmy Banks
Worst company I've ever dealt with. I called a person called AJ she demanded that I have my tire size. I said I was older in my eyes are bad she said well you'll have to go pull the numbers for me. I went to Meineke, they had no problem pulling up my tire size. I spent my money with them. I gave them another chance and called it about 6:45 I was told by the gentleman that he'd already shut his system down and only gave me one quote. I would not recommend this place to anybody. AJ was an extremely rude female who really rubbed me the wrong way very unhelpful. I spent my money with Meineke and I'll also be having my brakes and rotors done there as well. Firestone completely dropped the ball
-
June 2023 by Robert Fulcher
Fast, courteous service. Normally I go to another Firestone closer to my home, but they could take my car on a Saturday. Very pleased with the work te did and how the did it. Happy to us them again.
-
June 2023 by Greg Anselm
Did a CVI on my car and said everything was fine but I took it to another Firestone and they said I needed new struts brake calipers and a battery. How the technician that did the CVI at this location missed all that I won’t understand but I won’t come back here anymore.
-
June 2023 by Jill Kuerner
Jonathan and Brandon are the BEST in the biz!! They looked everywhere to find me the best (and cheapest) tires and delivered on that promise! I will never go to Tire Engineers again unless I feel like getting screwed and ripped off and taken for a ride. Firestone in Hoover has my business for LIFE!!! Jonathan and Brandon, ya’ll are my fave!! Thank you again!!!!!Services: Tires
-
May 2023 by Renator English
This is the second time I have had services done to my car, and problems occur shortly afterward. The first incident was during a oil change I was taking my hyundai sonata there for oil changes using my firestone card. When I started having problems with my oil indicator coming before it was time to change the oil. i asked the technician I was told it was seal that needed to be replaced. I allowed them to replace it, but later, after watching for signs of oil leaking, I noticed oil under my car. I took it, hyundai, they said my oil pan was crack. 424.00Ok, fast forward went to firestone on April 26, 2023, to get tires put on my present car 2017 honda Accord. Now, all my indicators are coming on the dash, such as abs, power steering, traction and tmp. They are coming every time I hit a bump in the road. I'm putting this all in this review because if you call firestone, they are going to just charge more money to fix something they mess up this wasn't doing this before.Services: Oil change
-
May 2023 by Grayson Andrews
Had an appointment, because I knew it was a bigger job guys got it done in a timely manner I appreciate thatService: Steering & suspension repair