Hertz Car Rental - Hoover Montgomery Highway HLE
Car RentalHours:
1694 Montgomery Hwy Ste 180, Hoover AL 35216 Hours
About Hertz Car Rental - Hoover Montgomery Highway HLE
Hertz Car Rental - Hoover - Montgomery Highway offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks. Customers can reserve cars online or through the free Hertz app, with some recommending booking at least three days in advance to ensure availability, especially during busy times like summer or long weekends. The location benefits from being conveniently situated in the neighborhood, saving customers a trip to the airport. However, limited fleet size sometimes results in reservation issues, and during peak times, the available cars may not match what was originally booked, occasionally leading to disappointment. Despite these challenges, many customers appreciate the friendly, knowledgeable, and professional staff, particularly one employee who is consistently praised for handling busy and tense situations with grace and kindness. This employee's professionalism stands out, especially given the understaffing at the location, which often causes long wait times and inconvenient hours. Customers note that problems are often related to corporate policies or management issues rather than the employees themselves. The front desk staff, though sometimes the only employees present, are generally helpful and courteous, working hard under staffing constraints. Overall, while the location faces inventory and staffing challenges, customers value the helpfulness of the staff and the convenience of the location. Many express appreciation for the staff’s efforts, especially during busy periods, and recommend giving credit to employees who handle difficult situations with professionalism.
Most Recent Reviews
August 2025
My name is Fayaz, I live in Saudi Arabia, if you need a driver or any kind of job, then you can tell me I am ready to do a job. You can call me to you if you have a job of any kind
June 2025
Only one person worked there, and I spent 2 hours waiting to pick up the car.
Avoid this place.
June 2025
Low staff to customer ratio. 1 employee during pick up. Took 45 min to get vehicle and waited for 20 min to return vehicle and finally just left keys and walked out. Could hear employees in back office laughing and cutting up during drop off with 4 customers waiting and they never came out to help.
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- Hoover, Alabama