October 2020 by Raina Ball
This was my first time in the store and I brought in a bag of shoes to sell and I feel like what I was offered was not a good deal so I decided that I would rather give the shoes away to someone who needed them than take the $5 for them, then I realized I had a pair of nike shoes missing and the cashier wasn’t helpful until the owner got involved. But basically my shoes were stolen and I feel that the merchandise should not be left out in the open for people to steal.
October 2020 by Karoline Gates
I love this place!! Amazing staff!!
September 2020 by Jennifer Phillips
This is my second time selling, first time they bought everything and I got a good deal, second time they did me very wrong. I had Nike shoes , boutique clothes , nice almost brand new toys, I did not know there was a limit of 3 tubs and I had 7 and I apologize for that. But they kept 132 items of mine and only offered $128, that’s less than $1 an item. That is bad business. I will not be going there again.
May 2020 by Zaida Gibson
Definitely great finds with great price’s. I like to spend allot of money on my baby (apparently) but this place definitely feel the worth of the money for sure! Always find the cutest outfits ever, will continue to shop here till I can’t no more.
May 2020 by Jessica Hardisson
Had a great experience! The ladies that work there are so sweet and very helpful! They have a really good selection of clothes and shoes. Everything is fair prices and the clothes look good and clean. Definitely check them out!
May 2020 by Tim Brannon
I was so excited to be able to take my granddaughters clothes to one location and sell them but after reading the reviews I think it’s probably worth the hassle of selling them on fb . Seems the sellers unappreciated . Without sellers you don’t have buyers. Apparently not many are happy with what they received for their items . Oh well looks like fb or a yard sale for me . ?♀️
March 2020 by Kimberly Frost Barry
They are making it easier to sell your stuff to them everyday. I really like how kind the employees are and they usually have really cute stuff to buy too.
January 2020 by Katie Johnson
First time coming in the store and buying all the things I need for a photoshot was a success! They got the best deals! And the store was super clean and organized. ! I love it! I’d give it more stars if I had the option!
December 2019 by Jessica Smith
I love this place because the employees always make you feel so welcomed and they always help you with whatever they can I will for sure be coming back!
November 2019 by Julieanna Lyons
Amazing store, great prices and selections, friendly staff! I love how organized and clean everything is. I drive over an hour to shop for my kids at Once Upon a Child in Hoover!
November 2019 by Jaden Allred
Great prices and great staff. I really enjoyed my first experience shopping here and will definitely be back! Left with a giant bag full of clothes and shoes for 50$
November 2019 by Lindsey Nichols
They don't buy clothes like they say they do I don't know if they just don't want to pay you or something but it's not worth it. You do better at having a yard sale. Also I had very nice shoes and they didn't buy any of them and the ones they did have were dirty and very smelly. Not to mention very outdated!
October 2019 by Kimberly Martin
I have been going to Once Upon A Child for almost 3 years. (Mostly as a seller). I don't feel that they appreciate my business. They aren't friendly, empathetic and seem to love the word no. At most, I have made $40 ~ from them with one buyback.They seem stingy on the returns. I don't understand why they are overly selective in what they buy back. I have had many almost new items that are in great condition and they overlook it. Very disappointed. Maybe because the competition is minimal, they feel they can treat you indifferently. I prefer to give the items away. No more.
October 2019 by Joy Barnett
This is a precious store with wonderful employees. Great clothes at a reasonable price. However the owner/manager is very rude to his employees and his customers. For that reason, I will not be back.
October 2019 by Luke Archer
Great experience at this location, the people are kind and selection was great. Definitely recommend
October 2019 by Katrice Aldridge
Horrriiiibbbblllleeee! I brought in severalllll NEW items to this location, and to be told they only selected 16 items out of possibly 60 items was a joke. The lady told me that it would take approximately 30 mins to determine was they wanted...yeah, it took about 10mins. Long enough for me to walk down two isles. It's like the girl had a whole attitude when I arrived. Noticing that A LOT, I do mean A LOT of the clothes that are for sale... ESPECIALLY the shoes looked like they were on Peppa Pig episode jumping in their favorite mud puddles! I definitely believe they have their have their picks and chooses, especially when employees are discussing what they want to put out or keep for themselves. Granted, kids can wear clothes and shoes out, but not to be modest, my daughter wears solid name brand clothing worn a hand full of times, yes, with little wear. I've often donate her clothes to the one in Cordova, Tn where we are from, and I can tell you that this probably the worst. It's not about the $$ amount, it was the principal. Moral of the story is we won't be back EVER! Great thing about it,the Salvation Army was delighted to get the package. A blessing to them! Here's a solution...find a better staff, and not teenagers that don't know or care about the customers.
September 2019 by Ri'Chele Griffin
About 2 months ago i had an issue with once upon a child. But i spoke with the store manager and he completely fixed the problem. I went in the store today and they took care of me! It is an amazing store with amazing people. They will be keeping me as a customer
September 2019 by latesha Howard
Very great staff!! Have been going for years, the store manager is awesome and Kristen was a good help as well
September 2019 by Antoinette Spellmon
Took a basket of clothes 4-5 T girls. They took 3 good practically new pairs of shoes and 5 dresses and gave me 8$. They said they offer money based off brands. These items were from target and old navy. So not sure what brands they actually give you money for. I could easily have sold these on Facebook market place for more than that; they said they offered me 60 cents per pair of shoes! Waste of gas money and time. I would rather give my clothes away for free than sell there again. Won’t be returning.
August 2019 by Abbie Brock - HHS
Great store!!!! The people are so friendly and always give me a great deal. They are my go to place for consignment.
July 2019 by Chad Montgomery
Great prices with great selection!
May 2019 by CHRISTINA TICE
I've been to Once Upon A Child three times and I never leave without purchasing merchandise from the store. I love the idea that I can thrift clothes for my girls from here. I generally spend at least 30 minutes or more browsing thoroughly thru the girls clothing, and I inspect and look at anything that I find. There are quality of clothes that are gently used, and there are also clothes that you can obviously see has been MORE than gently used. Today was my first time selling clothes, and I was HIGHLY disappointed. I've dropped off two bags of clothes that were to me in gently used/excellent/good/almost new condition some even better than what I've seen on the racks today. When it was time for me to pick up, they only took 6 items out of 20 items for $8, which is fine but I think I'm more disappointed with the fact that they probably could have taken a few more pieces. Pieces that were in fact better condition that what I've seen on even their clearance rack. Keep in mind, that the clothing I was selling was clothing that WAS NOT purchased from here. I also left today with purchasing $30 worth of clothing, but this unfortunate unfair incident makes me not want to go back again. I hope I didn't just get a lousy deal because it was my FIRST time selling.
May 2019 by Amber L.
This is one of my favorite used children kids clothing store that I've found. Everytime that I have been in here everything is always well organized, which is one of the number one things i look for in this type of store. Prices are affordable and clothing/shoes are clean and in good shape. Sometimes the boy section is a bit scarce (though i wouldn't say that that's their fault) but we always find something. Plus my son likes the Melissa and Doug educational products they sell. I have yet to sell anything here, so I can't review that but I'm sure it's gonna be about the same as trying to sell items to any of these types of stores.
March 2019 by Tiffany W
Good variety of clothes, shoes, and toys. Prices are reasonable for gently used items. They had a sale for 5 pajamas for $10 and I found some cute ones!
November 2018 by Dana B.
I frequent once upon a child often. I buy and sell to them all the time. This particular store is the worst I have been to. The selection is not bad but the customer service is awful! I bought a bag of higher end clothes to sell. Not target or Walmart brands. I was offered $19 for 19 items. When I asked to see what they choose to buy I was given a very rude and hesitant answer. She told me to not mess up the clothes if I insisted looking through them. I don't recommend shopping at this location.
August 2018 by Kaleigh P.
Love this place! If your wanting to make money on your items go somewhere else but if your wanting to shops for kiddos this is the place! Jim is a wonderful business owner and takes care of his customers 100%. He always makes sure your doing fine and greats you at the door with a smile on his face. The prices are amazing!!! I can not say that enough. My sister comes here every time she is in state. She even PayPal's me money to get her kiddos the best deal. Highly Recommends
May 2018 by Samantha Willoughby
This particular store is a hit or miss as far as selling goes. I say that due to staffing. Some of the women are just rude and lazy. I brought a huge tub of toys and a huge tub of clothes while they almost bought all my toys and I was satisfied with my offer I guess they thought they had done enough for me that day because they didn’t even bother looking at the clothes I know this because everything was in the same order there was three outfits name brand with tags and nothing they didn’t buy anything they literally just pushed my whole tub to the side which really erks me sense I have an hour and half drive to the store. But, I have went in there and been served with super friendly staffing that worked to get all my things looked at. This is ironically when the owner is around
January 2018 by Stephanie Snyder
I love buying clothes here and have used this store in other states and had good experiences. However I drove from Moody to sell my son's old clothes, toys, shoes. I did have a lot... about eight garbage bags. They had all been washed and were clean. We were planning on leaving them there for as long as they needed since there was so much. No where on the website that I could see does it say there is a limit to how many containers you can bring. They lady told me I could only leave two containers and that they preferred boxes or laundry hampers and that they probably wouldn't buy much in a garbage bag because it doesn't look good. Basically I just wasted my time with this visit. Really? You don't even know what's in it?! I spent a LONG time washing, sorting, and folding those clothes for absolutely NOTHING! I came home, washed them (again), and neatly folded the clothes in boxes but am still apprehensive about going back and may take my business to another store. I am very sad about this. At least update the website so people have this info before driving to the store.
December 2017 by Nacobi Upton
Once Upon a Child is absolutly an amazing children store to shop at for second hand clothing, toys and other items! The entire store is extremly clean, smells amazing, and is well organized. All items are properly sized, color coordinated, and labeled properly. ..which makes shopping a breeze! All items are in excellent condition, everything Is clean, spot free, and working which makes second hand items seem like they are brand new!
The entire staff at Once Upon a Child is beyond exceptional! They make you feel warm, and welcome as soon as you enter the door. When you shop here you will be more than pleased at the amazing deals you find! Happy Shopping!!!!
October 2017 by Tiffany P.
I really like the store and I come in at least 2x a month to see what they have. I was here at grand opening u0026 it was muuuuch better then. I know they can only sell what people bring in, but seems like the clothes are not that great anymore. Most things kinda look dingy u0026 faded now.
I get most of my daughter's school/play clothes from them. But not cute/cute stuff bc there is never really anything that great in my opinion.
I have sold some items to them u0026 the process was easy. They took all but 2 small toy items I had, but the amount I received wasn't that much. So I stopped selling u0026 just donated to goodwill. (You'd get more as a tax break)
Don't get me wrong, it's a great store. I will keep coming but mostly for play clothes.
This last time- the cashier took forevvvver to ring me up. I only had 5 items. She was new, but geez. She had to re-ring items u0026 overcharged me for 2 bows I had. The employees in the background were having their own conversation not even acknowledging the customer right in front of her.