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March 2024 by Amara Mitchell
I've made several purchases at this location and the costumer service has always been good but not today. I wanted to get a color match today for a new product I was trying out and one of the employees caught an attitude and was really dry throughout the experience. I got uncomfortable and didn't get the chance to ask the questions I wanted because they made it seem like they didn't want to be there helping me. Other than that it was okay.
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March 2024 by Katie A.
Very helpful. Friendly service on the phone and in person. They found what I wanted when i called by phone, and put it up front. Easy to get what I needed.
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March 2024 by Tiffany
It's always a pleasure to shop in a very organized and maintained establishment..The workers are very friendly and hands on.They don't mind taking the extra step to be of help..Thanks Ulta for keeping me coming back.
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January 2024 by Rosa Arriaga
If you are looking for makeup it is the perfect place
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January 2024 by Nathan K (Yankeenate)
Friendly service
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December 2023 by Girli Green
Very helpful staff.
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December 2023 by Lisa Harvey
Nice employees. Very helpful. Busy place .
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December 2023 by J Brown
I live near this location and shop here often due to convenience, however, recently the customer service has gone down terribly over the past few months. Employees are rude and act like you’re bothering them when asked for help. Do yourself a favor and go across the street to Sephora or one of the other Ulta locations in the Birmingham area.
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November 2023 by cathy whaley
I ordered makeup and under eye cream from chanel on line. They both said with free gift. Never received gift with either product. Why advertise this if you are not going to follow through..
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November 2023 by Brittany Reams
Staff was super nice and helpful even though they were about to close!
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November 2023 by Kasey Baker
Love this place! Every time I have been which is a lot every staff member is very helpful and knowledgeable.
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October 2023 by Susana Maciel
Went in to buy a few products. Love the layout of the store. Very clean store.
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October 2023 by Drea Denise
I feel like my boyfriend andI were racially profiled while shopping there this past weekend. There was plenty of people in the store and every corner I turned, I’m asked can I help you, when I told them no several times. The same employees at that. Like didn’t you just ask me that 3 minutes ago. It made me shopping experience awkward and made me feel unease. They do training on stuff like this in retail. Please learn your types of customers. Someone of us know what we want and don’t need to be haggled. The one employee I asked when I first walked through the door didn’t even know what ABH was. Like huh. I spent $84 and seriously considering returning everything just for this reason, just to prove a point. I’m not about to spend my hard earned money and be treated horribly when clearly I got the money to buy anything I want. And from what I see from other reviews they have been doing this a lot recently with black shoppers. How disappointing, I will be contacting corporate
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September 2023 by The Basic Beauty
My sister and I were shopping for perfume to give to my mother as a gift her 40th wedding anniversary. We were stalked by the employees the entire time we were in the store. I understand that theft is a major issue, but I couldn't enjoy my experience due to the harassment we endured. I want to add that it was evident that they were honing in on a specific demographic. The store was busy but I definitely noticed a difference in who they approached every 30 seconds "offering help."
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September 2023 by Just My Phone
They didn't have what I was looking for....but I found something similar. The employee's on the floor were very helpful. I got great products. Very happy
