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January 2024 by Ivory I.
Today I am canceling my membership with AAA/ALABAMA. I transferred my membership upon arrival to ALABAMA. Poor service began day one and for me has not stopped. I do get the fact ALABAMA/AAA would prefer not to provide me service at all. I would just say have had membership with AAA before and never had the delays of service or misdirected information or blatant unfulfilled promised follow up of communication leading to unanswered service or unreimbursements. Maybe this will be the trend when I leave ALABAMA; However, I can say to-date I have never before received such poor service from any other AAA service provider outside of ALABAMA.
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April 2023 by Bill Hanson
We had a flat tire on a busy expressway up in Michigan 800 miles from home at 7am. AAA refused to dispatch the closest tow truck because it was too expensive. They let us wait for an hour and never sent anybody. When I called back for the 4th time the woman told me that I could call a tow service and then submit the receipt. She had waited for over an hour before telling me that. She knew where all the wrecker services were, but now I needed to find one on my own. I did, of course, and then made sure they did pay for the "expensive" tow by submitting the receipt. So they saved nothing and lost a long time customer.I've been a member for 55 years and this "service" was worse than having nothing. We would have been back on the road before I had to called AAA the second time in frustration. AAA didn't care that we were in an extremely dangerous spot, a narrow shoulder with a drop-off and an endless stream of semis barreling past at 80mph.
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February 2023 by Bengal Fan
The only reason for zero stars is the fact that they don't give you the option. If you are smart heed my warning and never ever do business with AAA Alabama unless you enjoy headaches. If it's anything like my case they will have your money and you will have no insurance and getting your money back will be like pulling teeth.
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January 2023 by Louann K.
No one can answer the phones this location ...and the 1 lonely person that answered for AAA was rude and arrogant.. then hung up on me ... can not get anyone to answer in the whole state of Alabama.
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December 2022 by Sean k
I contacted them for a bundled home and auto policy. I received competitive premium quote and signed up for all policies and paid in full for the year. One week later I get a 'policy update from the underwriter' that increased my home policy by 40%! And they can't/won't give me the policy I agreed to and paid for, "because AAA needs to insure for full replacement value'. That is what the quote process was for! Watch out for this BAIT AND SWITCH SCAM! Also they know full well what they're doing because they have a "10% early cancellation PENALTY".
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November 2022 by Sean K.
I contacted them for a bundled home and auto policy. I received competitive premium quote and signed up for all policies and paid in full for the year. One week later I get a 'policy update from the underwriter' that increased my home policy by 40%! And they can't/won't give me the policy I agreed to and paid for, "because AAA needs to insure for full replacement value'. Excuse me, but that is what the quote process was for! Watch out for this BAIT AND SWITCH SCAM! Also they know full well what they're doing because they conveniently have a "10% early cancellation PENALTY". Even if this was not malicious, it IS both gross negligence and malpractice.
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November 2022 by Victoria Nash
I have used Shante multiple times for hotels and flights, and for my family's flights and accommodations. The travel agent ladies, Shante, Londa and Denise, are all super helpful if I have had any concerns or questions. They are always knowledgeable and willing to assist. Plus they give great recommendations for vacations and I love going to their seminars on different cruise lines!To others, please keep in mind, this office does not help with Roadside Assistance of any kind. Birmingham does. I have asked the questions in the past-having lived in Bham, I assumed the HSV office had some control over Roadside Assistance(they don't), and I've used the updated user friendly app for my own car assistance(I had a flat tire and they came within 45 min). In this age of technology, most Roadside Assistant apps are at the mercy of subcontracted workers. It's not an office issue.A few times I have been in the office where other customers have been really loud, but the ladies always handle these situations with grace. I HIGHLY recommend any of these ladies for travel needs!
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October 2022 by Rose Goss
Called AAA at 8 this morning for a battery jump start. Over the course of the day I've talked to 12 people at AAA. It's 7:30 PM and still no service. Explanation, the drivers are too busy. Thankfully, I'm at home otherwise, I would still be sitting on the side of the road.Totally unacceptable.
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October 2022 by Jim Norton
Our son's car died in the middle of the median on the Interstate eight miles from Tuscaloosa, Alabama Sunday night. We live in Huntsville. Long story short they left him stranded. Told us they could not assist. We had to find our own wrecker. How could we get assistance and AAA could not? And its virtually impossible to talk to a person. Will be dropping after almost 30 years. AAA is inept.
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August 2022 by Taaaarail
Our son's car died in the middle of the median on the Interstate eight miles from Tuscaloosa, Alabama Sunday night. We live in Huntsville. Long story short they left him stranded. Told us they could not assist. We had to find our own wrecker. How could we get assistance and AAA could not? And its virtually impossible to talk to a person. Will be dropping after almost 30 years. AAA is inept.
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August 2022 by The Squished Hat
AAA is good, in an ideal situation. Outside of that, i.e. not normal business hours, you're out of luck. AAA told us they were giving top priority on an interstate tow service. A little while later, they called to say they had no one to send. That priority sure changed! The tow truck driver we found said AAA is a joke!
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August 2022 by Daniel Ashford
I was transferred 4 times for a simple change from AL to TX membership after being on hold for 45 minutes. They then hung up. Total incompetence.
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July 2022 by william stone
I suggest cancelling your membership if you experience the lack of service I just did today. AAA lost a 40 year member and 4 more in my family. Follow up with customer non existent after tow truck driver decides to cancel the service because we could not hear their phone call to us while stranded on the road. I think we can find a better road service dealer that wants to keep customers. Zero stars is my rating.
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July 2022 by Logan Lee
I recommend everyone cancel their AAA membership! They are very unprofessional at the Huntsville location. I am making this review as I am still currently stranded, and have been since 5:34. It is now 9:12 and they have changed my ETA three different times. 48 years down the drain. TOTAL rip-off
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June 2022 by Liz Starnes
Still waiting. Been 3 1/2 days. Wow..they just don't have it together. The dispatch co is not getting calls. They are waiting also!
