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October 2023 by Corliss Jones
This review is for the BEST salesman at Land Rover Birmingham, Stephen Kennedy!! I was not even in the market for a vehicle but rode with my husband to get his car serviced. I was browsing on the lot and Stephen introduced himself and asked if I needed anything or had any questions. After browsing the lot, I found something that caught my eye and I was interested in, and Stephen was very knowledgeable and informative and able to answer every question that I had concerning the vehicle. What I liked most was that Stephen was not a pushy salesman, but allowed me to look and take my time and told me if I needed more assistance or had more questions to let him know. Needless to say, because of his professionalism and extensive knowledge of the vehicle, I was SOLD and ended up purchasing a beautiful Range Rover Sport! THANKS Stephen for a job WELL DONE!! If you’re ever in the market for a vehicle, please ask for Stephen at Land Rover Birmingham. I promise, you will not be disappointed!!! THANKS Stephen!!
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October 2023 by Mark Day
We drove from 1.5 hours away to buy a car at this dealership. It was advertised on Autotrader and I called ahead and set up an appointment with a representative for the next day. I arrived at the dealership and checked in. After waiting a few minutes a representative showed the vehicle to me. After the test drive I asked for some numbers on financing and the representative got those. The sales rep came back with numbers including a warranty plan I didn’t ask for and he had not mentioned during the test drive. I asked that they either remove it or lower the price of the vehicle to cover it. I was told by the sales rep that the higher ups would “cut their heads off” if they lowered the price from advertised price. So they took the warranty off. I agreed to buy the vehicle. I was told they would get the paperwork ready and be right with me (meaning the finance guy). A full 2.5 hours later the finance guy greets me and as soon as I’m in his office he tries to sell me on all kinds of different warranties. I told him that I had been waiting for 2.5 hours and that I didn’t want to hear about the warranties he had to offer after waiting that long. His response was “have you ever bought a car on a Saturday?” The sales rep and the finance guy both pointed fingers at each other as being responsible for the delay. There was no accountability. I would not recommend buying a vehicle from this dealership!
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September 2023 by Mike Shaw
People were good and the experience was pleasant.The drawback was the screen started showing it was soon time to take the car for service. Really feel that should have been handled long before delivery!Also, there is an almost overwhelming amount of tech to be figured out and no hint of instruction was provided.People were nice, however!~
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September 2023 by Valerie Maxwell
My husband and I had the perfect vehicle buying experience with Mr. Kennedy on 9/16/23. We appreciate his great service and knowledge of our Range Rover. Great person for the job, overall we love our Velar??
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September 2023 by Jennifer Mccauley
My husband and I traded in my Range Rover Sport 2021 for a 2024 Defender today. We had such an AWESOME experience!!!! Steven was the absolute best to work with!!! Thank you for a smooth and happy day !!! Appreciate y’all !!!!
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September 2023 by Boni Kagz
I was looking for a pre owned vehicle on the lot. I had a wonderful experience working with Tess.I was placed in the perfect car with low mileage . It looked brand new being a used car and Tess handled me very well. She was very knowledgeable about the vehicles there, She was kind and knew just what I wanted based on my interests. She made the process really smooth.
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September 2023 by Evan Marshall
My experience at Land Rover Birmingham has been the best I could ask for! I ordered a new RRS back in May From Tess and just recently purchased and 2020 RRS from Tess last week. I couldn’t ask for a better sales executive she has been the best! She has made the sales experience second to none and also makes you feel at home during the sales process. I can’t wait to get my new 23 RRS in a month or so from Land Rover Birmingham. Tess & Jason Eldridge assisted me during the sale/delivery of my 2020 RRS and went over everything on the car all the features and showed me how to use them. Tess let me test drive a 2023 RRS and it was Awesome experience! If I could give 20 stars on this review I would! Go see them @ 3000 Tom Williams Way in Irondale. Tess and Jason went above and beyond to do everything they could to get me into a new and certified used Range Rover Sport! I love my 2020 Range Rover Sport!
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July 2023 by Mariusz Waleszczuk
Recently, I brought my car for regular service. It is my first experience owning landrover. I really like this car very much but before that I serviced my car in independent mechanic shop, he told me that I need to pay attention on my turbo because they are signs that start to leak. I really don’t know what to do all my cars I always service in the dealership and I never have problem. Everything was running smooth. So I make decision to make appointment in Land Rover of Birmingham and do my service I request to check my turbo Jim Bell he was fantastic service advisor. He was trying to help me out and give me the honest opinion when I receive a call that my car is ready I was afraid because I felt like I’m gonna be stuck with a big bill when I came to dealership Jim explain to me that my turbo is perfectly fine only what I need to replace. I two cables. I was very happy and relief sometimes is worthy to spend a little bit more, but I have peace of mind that my car gonna be repaired to the highest standards. Thank you so much great job.
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July 2023 by Tony Hines
We picked up our 2023 Sport yesterday. This our second Range Rover we purchased through Stephen Kennedy as the sales person. He's extremely patience and knowledgeable about the vehicles he shows. When it's time to purchase again, I'll be calling Stephen.
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July 2023 by Zoe Ferguson
My first experience was awesome from start to finish. I brought my 2018 Range Rover Evoque in for service and Lee did an amazing job at keeping me informed and making me feel at home. The service only took about an hour in and out.
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June 2023 by Rahman Owens
Salesman, Stephen Kennedy, provided an exceptional level of service and care throughout the purchasing experience. He meticulously explained every detail of the vehicle and seamlessly walked me through each step of the purchasing process. Referring to him as a salesman is somewhat misleading, because I never got the feeling that he was “selling” me a vehicle. He was more of an advocate or advisor to me in a very important purchasing decision. Frankly, I trust Stephen, which is critical in purchasing a vehicle.
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June 2023 by Mashika Myhand
Stephen was awesome!!! My first purchase in the Land Rover family. I couldn't have worked with a better person. This was the best experience I've ever had with buying a car! He's our new family and we will forever purchase through Stephen! If you want the best, go to the best!!
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May 2023 by Jason Digby
I picked up my wife's 2023 Range Rover yesterday and Stephen Kennedy, our salesman, spent so much time with me going over all the new features and making sure I was comfortable with the differences from the 2019 we traded in. I was blown away. TBH I know more about this one and its capabilities than any of the previous models we have had in the past. We have been buying/leasing Range Rovers from Land Rover Birmingham since 2005 and we wanted to give Stephen a shout out because he made this experience outstanding!! Now to enjoy the long awaited 2023 RR and let it park itself when necessary! Thanks Stephen!!
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March 2023 by itsjustlivy
Just purchased a Land Rover from Land Rover Birmingham and Stephen Kennedy went above and beyond! He was very knowledgeable about how it works and showed me just about everything my new Rover can do. Extremely pleased with my time there.
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February 2023 by Beau Benton
We just completed our second purchase from Stephen Kennedy at Land Rover Birmingham. Both times the service and professionalism was top notch. Ask for Stephen and you won’t be disappointed.
