Lexus of Birmingham is Alabama's Elite Lexus dealer, recognized with an 'Elite of Lexus' award for 24 years and a 4.8 Star Google Rating. It has a reputation for automotive excellence and is the state's number one luxury dealer, offering award-winning customer care. The dealership provides a luxury sales experience for new, certified pre-owned, and hybrid Lexus vehicles. Customer experiences vary. Many report exceptional and excellent service, describing the vehicle purchase process as much less stressful than anticipated, pleasant, and easy. Sales staff are noted as personable, knowledgeable, patient, and thorough, taking time to explain features without rushing clients. This results in a good and pleasant experience for many buyers. However, some service aspects receive criticism. One customer encountered an unwelcoming attitude when attempting a walk-in service appointment slightly after the cutoff time, contrasting with a remembered higher standard of service. Another noted that paperwork was initially done incorrectly, requiring a return trip for correction, though it was handled quickly. Despite these incidents, the overall impression remains of a premier dealership dedicated to customer care.
Joe Zeck is a marvelous consultative sales person He addressed every detail. We never had so much fun buying a car We highly recommend him.
November 2025
Terry was amazing, patient and a great listener. I love my new Lexus!
November 2025
They did an ok job! The paperwork was done incorrectly and I had to turn around and drive back to get it corrected! But they done it pretty fast! Then when I went back it took a while too. But all around a good experience!!!
