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“I was delighted with your associate Gabe. He worked two days with me and my daughter to get our connection corrected. You also had your manager Lionel and Brittany that were helpful and kind. You have a great team. Thanks guys☺️”
“I went in because my phone was shattered, I was just checking around for prices. But miss Leslie was so pleasant. She took care of me in less than 10 minutes. Even transferred all my stuff without the accessong my broke
phone 10 stars for this Boost Mobile.”
“This is the best Boost Mobile Company Around. Please ask for a young lady name Lexus. Perfect customer service, wise and knowledgeable. Knows all products. Offered extra equipment to make my cellphone usage better. She transferred my number with no problems. She is absolutely amazing. This is the type of person a company never ever wants to loose. She needs a bonus and a raise. Great job ?.... Great work. She needs to be given the job to travel & train others .. 12 star worker ?”
“My in store experience was at the Summit. The rep Zhevyn provided outstanding customer service! She was friendly, knowledgeable, and extremely helpful. Zhevyn was amazing! and courteous, attentive, and made sure I fully understood my options. I felt valued as a customer, and her positive attitude made a big difference. AT&T is lucky to have her! One of the best experiences I’ve had with AT&T. Great job!”
“John; The young man that waited on me was polite and was able to answer my questions and correct anything that I didn't really know. Everyone in the office was helpful and nice at the lakeshore office.
THANK YOU”
“This location is my favorite locations.The guy is super knowledgeable and a great sense of humor and on the other hand cricket got the best service with no interpretation or dropping calls.”
“Pat helped my mother in law and I today and really went above and beyond to help us out. He was kind, helpful & so patient. Finding good customer service these days is difficult so we REALLY appreciated it.”
“Once again wonderful customer service at this location, Dania was phenomenal, great personality, amazing customer services and very professional and polite. Thanks for being so kind and patient you are going great places keep up the great work.”
“I came in for help with my new iPhone. The staff is super nice, considerate and patient. I am it challenged, but Natalie addressed and resolved all of the problems I was experiencing. I highly recommend this store and Natalie.”
“⭐️⭐️⭐️⭐️⭐️
Brian was absolutely amazing! He went above and beyond helping me set up my new 17 Pro. He was patient, knowledgeable, and made the whole process so much easier than I expected. He explained things clearly, answered all of my questions, and made sure everything was working perfectly before wrapping up. I left feeling confident and supported thanks to his help. Truly one of the best experiences I’ve had — Brian deserves recognition for his outstanding customer service!”
“Brought in an older iPhone with a problem. They fixed me right up. Nice store quality employees you couldn’t ask for more A+ five star service. A guy named “Red” took very good care of me. Good job guys.”
“Today I had something to remove from my account, the person that took care of me was named Bri and let me just say she was very sweet and patient! It was a long process but the whole time she was very communicative. Definitely recommend Bri when visiting this store!”
“My iPhone 15 got harder to charge. The charge cord wouldn’t stay in and finally would not charge at all. I took it to AT&T and they determined the charging port was clogged with stuff. I wear overalls and have a drawstring attached to the phone, to have easy access. They dug and dug. Potato chips, cookies, saw dust, no telling what. No Charge! I purchased a magnetic charger, new magnetic case and screen protector. It’s hard to find service like this now days! THANKS! The next day, the Lady taught me how to use the magnetic charger. THANKS AGAIN!! Us old folks need lots of help. It’s great to see this amount of understanding and help.”
“Kailyn was such a help to us. We had a lot of questions and a weird situation. She really took the time to help and explain everything to us. She helped us find ways to save money and also introduced us to the wifi that we love!! Definitely recommend her!”
“Ms Tiffany and Mr Marvin were fabulous. They got my account fixed and they were so nice and helpful. Will continue to go back to this store because of the excellent service I received from both of them. Thank you both.”
“Michael is freaking amazing and he needs a raise! I went to get my phone switched from Verizon to AT&T, and honestly it was stressful at first, but thankfully Michael handled everything great!”
“My experience with Gardendale AT&T was positive. My customer service person Shannecqua was pleasant, patient, knowledgeable and good explanations. I only needed an Internet Service. She offered and even then fixed my IPhone to car dash screen problem for me! The installation tech Joseph was very pleasant, neatly done and quality work inside and outside. He even helped me out by switching some of my electronics and TV over to my new AT&T. I have Internet Fiber.”
“If I could, I would give 100 stars! Devon at the Gardendale location is truly the best! If you want it done right, PLEASE go see Devon. He always has a very positive attitude, he never rushes you and most importantly he makes sure you as the customer understands what’s going on no matter the situation. I’ve witnessed this young man multitask and serve multiple customers at one time, and he even fought tooth and nail to help a customer get an issue fixed on their account, all while I was just simply purchasing a new phone. I literally drive past multiple Cricket Wireless stores just for Devon, his level of knowledge and phenomenal customer service. Cricket Wireless, give this man a RAISE and keep him at all cost!”
“This review is specifically regarding my exceptional experience with Sidney Moore.
I went in to the store to add a line ONLY!!!
Mr. Moore greeted me as soon as I opened the door with a warm and welcoming smile which immediately placed me at ease. I was not looking forward to adding a line to my account because generally there are mishaps in billing.
Mr. Moore was extremely patient as he LISTENED to my concerns. He allowed to me see and experience the difference in the devices as I made my careful selection.
Mr. Moore explained my various options and in real time showed me what fit my expectations.
While still remaining very patient Mr. Moore allowed me to ask questions as he answered in a way that made me feel valued. His “can do” demeanor throughout my time in the store was beyond what I expected. He was dedicated to service and not just a sale.
I could continue but I will summarize this review with a “Heartfelt Thank You” to Mr. Moore for such an awesome experience and for the kindness he demonstrated in my visit to the Fultondale Verizon Store.
L. Grant”
“I bought a new phone from here tonight and the lady was the most helpful person she could be! I believe her name was Martha. She was 100% all the way through the process. I thank y’all very much.”
“Went to the Hoover location and Jenny was amazing! We had to call for directions and she gave excellent directions. I went in for a new phone and the process was such a breeze. She even helped my girlfriend out with a new phone! 10/10 service!! Give her a raise she definitely deserves it!”
“Wow, i received excellent customer service from Jalissa and Kevin! They were both knowledgeable and courteous in a timely manner. I also really appreciate how well the entire office staff is always ready to assist each other whenever I had a question. I noticed that they did that with all of their customers during the time I was there. It’s refreshing to see so many team players…it was definitely collaboration over competition!!!
GREAT SERVICE!!!?
Kathy P.”
“They are the best friendly outgoing and make sure you have everything before you leave . They went over the rate plan the phones and protection plan. Daniela is #1 . Thank you for taking care of me and my new phone .”
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“I broke my phone at work and needed to get a new one quickly. I found a store in Irondale Latifa and hendry greeted me with a smile when I walked in saved me money and set up my phone they also imported my contacts. I've been dealing with cricket for a while and no other store would help me import my contacts for me. I live on the south side and I will be dealing with this store f om now on”