The AT&T Store in Madison offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with 5G service. Customers report great and phenomenal customer service. Staff members are described as knowledgeable, personable, professional, patient, friendly, efficient, thorough, pleasant, helpful, authentic, honest, and courteous. Employees are noted for working together to provide positive and quick experiences, making customers feel comfortable. The service is highly recommended, with specific praise for one-on-one assistance that resolves problems effectively.
Fantasia assisted me as soon as I walked in the door. She was very polite and educated me on the different options of my purchase. She even saved me from making an out of pocket purchase. Which I love about AT&T. She did a "AMAZING" job assisting me with my purchase.
March 2025
Christy was amazing help to my husband & I. She was knowledgable, personable, & made our experience positive & quick as posible. We would ask for her if we ever have to return.
February 2025
We were impressed with James’ professionalism. Even when he didn't know the answer to one of our questions, he immediately raised his hand and asked his co-worker for assistance. Together they were very helpful, professional, patient, friendly and efficient!
