PNC Bank provides a mixed customer experience that depends heavily on individual staff interactions. Service can be hit or miss, with some customers finding staff condescending while others praise their fast, friendly, and professional help. Associates are noted for their politeness and willingness to overstay to complete work, with customer service improving in the new building. While ATM issues can occur, the in-person service often resolves problems efficiently, completely changing some customers' perspectives and earning strong recommendations for specific branches.
So hit or miss depending on what teller you get. You are here to help, not be condescending to your customers. We are all on this earth as children of God. No matter how old or young you are, or how smart and knowledgeable you think you are. Smile baby girl! Be kind spread positivity not rudeness.
August 2023
ATM would not accept a check for deposit. As a result, I had to go inside and the teller was fast and friendly and filled out the deposit slip for me.
December 2022
Customer service has gotten increasingly better, since they moved buildings. Associates helped do everything they could to secure a low interest loan on a much needed car at the time
