PNC Bank provides a mixed customer experience that depends heavily on individual staff interactions. Service can be hit or miss, with some customers finding staff condescending while others praise their fast, friendly, and professional help. Associates are noted for their politeness and willingness to overstay to complete work, with customer service improving in the new building. While ATM issues can occur, the in-person service often resolves problems efficiently, completely changing some customers' perspectives and earning strong recommendations for specific branches.
The reason for star's is that I never had problem with this bank I don't have an account you guys but I do my car payment with you guys and the lady at the window so sweet and kind her name I believe is cassia I think that's how you spell it. Great customer service gets great reviews 👍🏻 thank you 😊
March 2025
So hit or miss depending on what teller you get. You are here to help, not be condescending to your customers. We are all on this earth as children of God. No matter how old or young you are, or how smart and knowledgeable you think you are. Smile baby girl! Be kind spread positivity not rudeness.
August 2023
ATM would not accept a check for deposit. As a result, I had to go inside and the teller was fast and friendly and filled out the deposit slip for me.
