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March 2024 by Angelique Woods
Service is always on point ad quick
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February 2024 by Neil Frazier
Fast, efficient, and courteous.
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February 2024 by BC
I sent over a few files that needed to be printed last Friday and called this morning( Monday) and the girl tells me they haven't printed them out or even looked at them. What's the point of sending something over if they aren't going to review the emails?!? She suggested I submit a print job. The short time my husband and I have been dealing with this place has been nothing but issues, lack of customer service, and they're just totally clueless. This store definitely can be improved in so many ways. I don't mind traveling a few minutes further to go to the Madison Blvd location because Chris has shown me the BEST CUSTOMER SERVICE both times I've had prints done without the hassle and he's pretty efficient as well! THANKS CHRIS!! ?
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January 2024 by Shawn Appling
The literal worst UPS I’ve ever been to.
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January 2024 by Nick Fyfe
This location needs to be improved.I had a package sent to this location for pickup and it was marked return to sender prior to COB on the last day for pick up, which was 1/2. Why?!In addition, I called today as I spoke with the shipper and they said that UPS claimed today was the last day for pickup. Lisa answered the phone, and seemed to put me on the desk and eventually a few minutes later was hung up on. I called back twice after being hung up on and it went to voice mail.Update: I was able to talk to the Assistant Manager Lisa, not the employee mentioned above, and she was able to work the issue out after discovering the package was still at the facility.
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December 2023 by Emily Gregg
I went in tonight at 6:28 pm to mail a simple package. There were two employees and another customer in the store. I was told I couldn’t mail my package because UPS had “already picked up for the day” and they wouldn’t do another until Tuesday or Wednesday.. but that I could come back tomorrow. I asked what the difference was if the package still wasn’t going to go out.. after dealing with an overall less than helpful (although honest) employee.. I finally asked “is it because y’all are about to close?”. He answered “yes, ma’am”. So in the time we had this exchange and his unwillingness to help, my package could’ve been taken care of. I understand they were about to close but when I walked up and there was another customer, 2 employees and doors were unlocked, the refusal to assist was an absolute insult. I’ll use another store going forward.
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December 2023 by John Welborn
Shipped packages from this store to place moving to. Delivery was not completed and ups sent packages back to the Madison Alabama store on county line. I asked numerous times for refund got endless excuses. Got to pay double for endless frustration with the service. Not worth your time go elsewhere.
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October 2023 by Astroboss Astroneer Guide
The employees helped me with a return I didn’t understand even though there was a line.
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October 2023 by Seamus
They charge you to print their labels. Never have I experienced this at any other UPS store in the entire world. What a scam! The shipping service is already paid for.
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October 2023 by John Holmes
Outgoing personality, thorough knowledge of their job requirements, and excellent care of my property.
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October 2023 by Anna Wilson
Update: I received the response to my review as posted below. I immediately reached out to the email address provided offering to speak with them to provide more insights. I have received no response in several days. The day after the store incident I took my package to the Madison Blvd location. They provided excellent and friendly service and were able to use the original label that was “misprinted.” They also got a weird message when trying to scan the replacement label, so I showed them the original that was originally refused. I will be using that location moving forward.——Original review:You all should be ashamed for employing a young girl, providing her 1-2 weeks training, and then leaving her from 8am til closing to manage the store by herself.Her (rightful) frustration was channeled into abrasive attitude, followed by aggressive and combative behavior when presented with a label she said was misprinted (it was pre-printed from a 3rd party) and a subsequent malfunction in the system when she scanned the replacement bar code I provided. She projected her frustration on me personally and it escalated into a difficult conversation in front of my 8 year old son.I left without successfully delivering a time sensitive package as a result. Once I got home later, I had an email that the the package had been successfully scanned in for delivery in spite of being told “I didn’t want to piss you off, but the computer says this label is not good for drop-off deliveries.” I was refused a shipment confirmation receipt from the attendant, so I now have a package in my possession that has technically been scanned into the UPS system.I intend to reach out directly to customer support to outline the issue encountered because it was a hostile environment.I don’t blame the young girl working the counter for her frustrations, but every request for help finding a solution was met with anger and she found offense in every request for help. Additional training would go a long way to support her growth as an employee. She deserves better.To the employee - if you are reading this- I do not have any desire for you to lose your job and my request for the manager was to address the malfunction and find a solution to deliver my package. It was time sensitive and I needed to pick up my other child before getting locked into parade traffic. This should have been an opportunity to troubleshoot and learn how to respond if it ever happens again. You do need better resources and that is your store owner’s responsibility. I hope your situation improves and you have better days ahead.
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August 2023 by Rosiski Kansakar
I would give this location a zero star if i could. I recently used this location to ship several items to different cities and states. After using their packaging system and handing the items to be shipped to the employee working there, my items were missing from the package after it was delivered. When my receiver received the package, the bag was folded into a small square shaped bag with tapes around it and out of the 3 items in the bag, 2 were missing, a decorative custom knife that i got as a souvenir from a different country and a bracelet. When I filed a claim with their claim department they simply refunded me $10, never reached out to see what actually happened or apologized that items went missing from a package that they shipped. This seemed like a case of theft and i can see why it’s so easy to do just looking at how the company handles these cases. Never going back to this location or the company.
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May 2023 by Ken Graham
I tried to ship a riflescope and was refused service. They told me they don't ship firearm parts. I will never do business there again.
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May 2023 by Richard Mitchell
Horrible customer service and very disrespectful to women at this location. I recommend finding another UPS store to go to.
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March 2023 by Valdeci Cabral
Terrible costumer service! The employees at this store are very rude in special a black guy that works there. He always have a nasty attitude! The last time I went over there he came up with a very rude tone and made me very uncomfortable. I don’t recommend this store! I wish I can give 0 stars! Make yourself a favor and go to a different store!
