The UPS Store #5217 in Madison is a locally owned and operated business that provides a variety of services including packing, shipping, printing, document finishing, notary, shredding, and faxing. Located in The Publix Center, the store is known for its excellent customer service. Employees like Lynn and Dontez receive high praise from customers for their friendly and efficient assistance. Lynn is recognized for her politeness and ability to handle multiple tasks smoothly. Dontez stands out for his patience and effective communication, making lengthy orders manageable and enjoyable for customers. Many reviews highlight the outstanding service, with customers expressing appreciation for the staff's dedication to ensuring a positive experience. The UPS Store is a reliable choice for anyone needing mailing or printing services, with a focus on customer satisfaction.
Great service, fast work and friendly staff. I had a banner printed for a party. The staff were helpful, telling me what resolution my image should be and printed it for me within hours!
April 2026
The staff is always nice which is why I frequent this location most an I like the self serve kiosk. Only drawback and maybe it was just today, I needed to make a copy of a paper and it had to be legal size and they said they couldn’t print legal size. Not sure if that is all the time or just today as the young lady didn’t... read full comment
April 2026
I have had a mailbox at this store for several years now, and whether I am merely picking up mail, a package, or have something to send out, they have always been helpful.
