The UPS Store #5217 in Madison is a locally owned and operated business that provides a variety of services including packing, shipping, printing, document finishing, notary, shredding, and faxing. Located in The Publix Center, the store is known for its excellent customer service. Employees like Lynn and Dontez receive high praise from customers for their friendly and efficient assistance. Lynn is recognized for her politeness and ability to handle multiple tasks smoothly. Dontez stands out for his patience and effective communication, making lengthy orders manageable and enjoyable for customers. Many reviews highlight the outstanding service, with customers expressing appreciation for the staff's dedication to ensuring a positive experience. The UPS Store is a reliable choice for anyone needing mailing or printing services, with a focus on customer satisfaction.
Received excellent service from Jennifer G., she was courteous and super helpful, recommending more efficient packaging which saved some shipping cost and better protected my shipment. Thank you UPS store and Jennifer.
July 2026
Ryan, the store associate did a great job of explaining all my possible shipping options and how to save money on my shipping costs. I was very impressed with his efforts, efficiency and customer service skills. Great Job, Ryan!
July 2026
Customer service and education of product by Lisa Reynolds was outstanding.
