Navigator Credit Union has received mixed reviews from its members. Many appreciate the professional and friendly service from staff, highlighting individuals who are attentive to their banking needs. Customers have expressed satisfaction with the exemplary service and recommend the credit union to family and friends. However, some experiences have not been as positive; one member felt that staff appeared unfriendly and unapproachable when questions were asked, particularly over the phone, where they noted a reliance on a call center. Despite these concerns, there are positive mentions of staff members who demonstrate care and professionalism, even in challenging situations. Additionally, the credit union's fraud alert system has been praised for its vigilance in protecting members’ finances. Overall, Navigator Credit Union is recognized for its dedicated team but has room for improvement in customer service approachability.
Its not really all that friendly. It always seems that I'm bothering someone when I ask questions. Don't ever try to call them. They only have a call center.
March 2023
Jess was AMAZING! She explained the accounts I was inquiring about very throughly and was very polite and helpful!
August 2022
Jalexus was very professional and well mannered to a customer who felt that she was skipped. As a customer myself she proved that she cares and loves her job despite the adversity that was brought to her today. Thank you 11-1-21
