Navigator Credit Union has received mixed reviews from its members. Many appreciate the professional and friendly service from staff, highlighting individuals who are attentive to their banking needs. Customers have expressed satisfaction with the exemplary service and recommend the credit union to family and friends. However, some experiences have not been as positive; one member felt that staff appeared unfriendly and unapproachable when questions were asked, particularly over the phone, where they noted a reliance on a call center. Despite these concerns, there are positive mentions of staff members who demonstrate care and professionalism, even in challenging situations. Additionally, the credit union's fraud alert system has been praised for its vigilance in protecting members’ finances. Overall, Navigator Credit Union is recognized for its dedicated team but has room for improvement in customer service approachability.
Angelica has been absolutely awesome! This is our second experience with her, assisting us with opening not one but two accounts! She is very quick and efficient with explaining things and we had our child with us and she had no problem with her wanting to play and help!
June 2026
Loved the first time experience! Very friendly
June 2026
I had a Blessed Day with Ms. Janice. GREAT service and very Kind. I LOVE the Schillinger branch, thank you.
