PNC Bank on Vaughn Road receives positive reviews for its in-branch service but has consistent issues with its ATM. Customers describe the staff as amazing, hardworking, efficient, knowledgeable, personable, warm, friendly, helpful, responsive, and accommodating. Multiple reviews highlight exceptional and seamless service, making clients feel cared for and welcome. The bankers are noted for being informative and guiding customers to the best services for their needs. However, the ATM at this specific location is frequently cited as a major problem. It is often reported as being down or out of service, with one customer noting very few successful uses over two years. This issue is frustrating for those preferring the convenience of the ATM. The problem appears isolated to this branch, as other nearby PNC ATMs function reliably. Overall, the branch provides a five-star in-person experience, but the unreliable ATM prevents a perfect rating.
