About DoubleTree by Hilton Hotel Montgomery Downtown
The DoubleTree by Hilton Hotel Montgomery Downtown offers a mixed experience for guests. The front desk staff is consistently friendly and helpful, providing good customer service despite some issues with maintenance and cleanliness. The rooms are generally larger than expected, resembling economy apartments with more space, but they often show signs of wear and tear, such as worn furniture, non-working electrical outlets, and a musty smell. Some rooms lack basic amenities like a fridge or microwave, and the overall condition of the rooms and furnishings could use upgrades.
Guests have noted that the hotel’s cleanliness is inconsistent. The lobby floors and elevators were dirty on multiple occasions, and the room cleanliness varied, with reports of dirty floors and unkempt bathroom facilities. Safety concerns were also raised, with some guests feeling the environment outside the hotel was unsafe due to loud, homeless individuals, and noting the lack of security measures like controlled access to elevators.
Food and beverage options are limited, as the restaurant and bar close early at 9 pm, often leaving guests with few options for late-night dining. Parking can be costly or inconvenient, with some guests experiencing unexpected charges or difficulty finding parking in the area. Overall, while the staff’s friendliness and the room size are positives, the hotel’s maintenance, safety, and amenities may not meet all expectations, especially considering the price.
There was a mix up when we got there, but the desk person fixed it. Nice rooms, friendly staff
July 2026
I really enjoyed my stay. The staff was exceptional and very warm and welcoming. The place was gorgeous and even tho renovations were underway, it did not take away from the ambiance for me. The overflow parking should be advertised more so that the parking lot is not inundated to overflow.
July 2026
Good experience. Decent room and decent facilities. There were some mishaps at the front desk when I was checking in but other than that it has been great. Good gym and good location.
