MAX Credit Union receives mixed reviews from long-standing and newer members. While some customers describe it as their favorite financial institution and praise specific employees for amazing, wonderful, and helpful service during processes like loans, others report significant frustrations. Critical reviews highlight that customer service does not seem to be a priority anymore, citing horrible wait times and failed call-back systems. There are also reported issues with new self-service machines that sometimes do not work, taking money or spitting checks back out and requiring members to file disputes and wait for a resolution. Despite these technological frustrations and occasional software problems, many members consider it a good bank that has reliably handled their financial requirements for decades.
Max was my first financial institution and I used to rave about them! Customer service is just doesn't seem to be a priority anymore. Nowadays the wait times to get anyone on the line is horrible. I waited today for 35 mins only to hit the option to request a call back. Guess what, no call at all
June 2024
Good looking and clean place but I'm not even at the back of the line and they only have two people working. This is their headquarters. Need to do better with staffing. Need to be able to get in and out much faster. Time is very valuable.
July 2023
Been banking with these fine folks since the 90s, and rarely had a problem. Great people that provide great service.
