Storage Rentals of America offers a mix of experiences. Many customers praise the outstanding customer service, highlighting the helpfulness and friendliness of staff members like Tommy, Yena, and Tekeyah. Reviewers appreciate their politeness and willingness to assist. However, some customers express concerns about the condition of the storage units, mentioning issues like mold and water stains. There are also worries about security, with mentions of break-ins and theft. Overall, while the customer service receives high marks, potential clients may want to consider the condition and safety of the units before renting.