The Spectrum Store provides services for Internet, mobile, cable TV, and equipment. Customers can shop for new products, upgrade services, pick up or return equipment, and pay bills. Experiences with staff service vary. Some reviews report that employees were extremely helpful, friendly, quick, and nice, providing excellent service with a smile and getting customers set up in a matter of minutes without pressure to upgrade. Other visits were less satisfactory, with one customer noting the staff was not very good at helping to fix a problem with service and bill, instead directing them to call for help. The store operates a sign-in system, and making an appointment in advance is recommended to talk to someone quickly. The location offers help with home Internet, business Internet, mobile devices, and Xumo live TV streaming.
The most helpful employees around. The wait can be long but they see to it that everyone is better than when they came
December 2025
William Carter came out and installed my internet and he was very helpful, professional, and efficient. The quality of service he provided was top notch!
November 2025
Spectrum Rep. Abriana at the Eastchase location, CUSTOMER SERVICE was outstanding, she greeted us with a warm welcome when we walked through the door, very patient, knowledgeable and she was such a friendly sweet young lady. On a scale from 1-10 me and my family give her all 10’s!!
