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January 2024 by David Bush
Simply they don't know much about home internet especially the different model of moderns they carry as some new models can be used with an external cellular antenna. They used to be very knowledgeable but those days are gone.
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November 2023 by Mae Riley
Me and my family are long time customers of T-Mobile. We visited this store several times.
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September 2023 by Ramona Borrero
The staff was very friendly and helpful. They knew how to fix my phone. Very patient with everyone. Some of the staff were helping two customers at once. My congratulations to the groom.
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July 2023 by J K.
I just purchased a new phone on Sunday but didn't start to use it until today. After encountering a problem with getting my phone's passwords to load automatically with Autofill, I decided to go into the store on my lunch break and find out what I needed to do from the consultant that helped me. I thought it would be a simple because they do this every single day, right? No, that wasn't remotely the case. My consultant from Sunday looked like a deer caught in headlights and quickly pawned me off to the manager, KEN. I didn't have an issue with being helped by someone else because I thought he wanted me to get assisted by someone with greater expertise. I was frustrated and already apprehensive about even switching phones because of what I was experiencing so far. KEN told me that what I wanted to do was not only impossible but implied that if I had had Samsung (like he did) all along, we wouldn't be having this conversation. He made my frustration worse and my disappointment even greater. He was dismissive of my concerns, flippant in demeanor and callous towards my needs for the phone to work; I use it frequently for speaking with clients. He didn't try to see if there was something else with the phone that was a problem. Perhaps the caked on grease and filth covering the lenses of his glasses was making it difficult to see anything at all, really. TL;DR: Leaving the store and calling the T-Mobile customer service line directly resulted in my phone working completely and some much needed humor! Clean your glasses, Ken, and you'd be able to see your way to providing better customer service.
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April 2023 by Kennya Young
Went in to get T-Mobile internet and the worker Justin help get everything set up. He show excellent customer service. Almost made me want to switch my phone service to T-Mobile as well. He definitely deserves a raise because he is amazing at his job and very helpful.
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February 2023 by Anthony Kennedy
Don't know his name but the guy who was there feb 18 at 10:30 was very argumentative. I went there to find out what I owed on my phone. While standing there i did a little math. I wanted to compare the value of the phone to what I was paying for it. For my information. This guy kept repeating "that's irrelevant" or "that doesn't matter". I don't recall his exact words but it was irritating. He also kept repeating I was being double credited as well. When his math was ridiculous as well. I had to politely remind him the information was for me not him. It was my experiences with others that brought me back there when auburn was closer, but I will never go there again. Smh
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January 2023 by karan white
Charles deserves a huge raise!!! His customer service was impeccable!
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January 2023 by Nathaniel Hill
I can't lie...T-Mobile on the Eastern Blvd is extremely quick and accurate. They explained everything in detail and got me a great deal!!
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October 2022 by Dale McGhee
This is the kind of place you want to avoid. It's like going to heaven...but there is no return once they get you.
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September 2022 by Del Chick
The staff is good BUT please don’t go here if you have trouble standing, this location is not set up well if you’re disabled ? IMO, these stores should have seating at the counter so you can properly interact with the tech reps. Their store on Atlanta Hwy is better suited if you have a disability. This Eastern Blvd store could be a violation of ADA.
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July 2022 by Karen Davis
T-Mobile is great!! I’ve been a long time customer and every visit has been pleasant.
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July 2022 by Alice Haynes
Every time I visit T Mobile stores I have a very good experience!
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June 2022 by Albert sayles
Service was great!!! The agent was very knowledgeable about my problem and took the time (20 minutes) to correct my errors. "THANK YOU T-MOBILE". Customer F or Ever!!!
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April 2022 by terry brown
Talked to 4 carries and t- mobile was the best deal and friendly. We ordered 2 new iPhone online from Spectrum mid-February. They sent them by FedEx where they were both stolen. 42 days and 7 phone calls later Spectrum is still trying to settle with FedEx. I've had it with both of them.
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January 2022 by E D
Very efficient, very professional. Nice experience
