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November 2023 by Rich M.
Home Depot seems to have all around better staffing than its competition. I went to Home Depot's competition to buy a few pieces of lumber and it was frustrating because they did not have the lumber labeled. Frustrated, I went to Home Depot and all of the lumber was labeled therefore I knew exactly where to find what I needed. Little stuff like that makes a difference.
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June 2023 by Elizabeth H.
This Home Depot store is okay but their delivery and customer service suck. We have been waiting on 3 vanities for weeks to no avail. They have scheduled 3 different times and failed to show up twice. The third time they said the "driveway was a on a hill" and they were afraid to drive up it..... called the store and they were zero help. Now I have to go to the store to cancel the order and walk across the street to Lowes for actual customer service. Pitiful.
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July 2022 by Bev D.
After a mess-up in ordering my refrigerator & receiving the wrong one (new product & no help from Samsung), Cassandra spent many hours clearing up the issue, keeping me informed, and making sure the problem was resolved. Thank you to Cassandra for all her help!
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April 2022 by Harold Dunn
Delivery service is terrible. Management won't call back as promised.
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March 2022 by Ranger Goff
We just left your Opelika Al store. Staff was friendly, but Home Depot has made the Military Discount incredibly difficult to use. After 10 minutes of trying to download your crummy app, we left our items in the cart and headed across the street to Lowes. I spent my $800 at Lowes where military members are appreciated there: all they needed was my phone number to apply my military discount. Very disappointed in Home Depot...
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February 2022 by Michelle X.
Cashier Jennifer @ Returns desk was very rude!! Her tone and uneducated choice of words were very belittling.
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December 2021 by Leon B.
Sunday, 7:35. Walking in, parking lot lights were turned off. The store does not close until 8:00. Was looking for a faucet real quick. Could not find anyone to help me. And now it's over intercom at the store was closing in 20 minutes to please bring my purchases to the front. I thought if the store was open, it was open and the parking lot would be lit and the prime sign on. I guess they won't to dissuade customers coming in after 7:30 making them think the store was already closed.
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October 2021 by Jeannie Schweck
There is a lady who works only in the Garden Center, unfortunately I have forgotten her name) but she is wonderful!! ALWAYS pleasant and helpful and I shop there a lot. I continue going there for all gardening needs as opposed to Lowe's because she is so personable, pleasant and knows her stuff. Always has a kind word for every customer. She just recently took some time off to visit her grandbaby if that helps you figure out who I am talking about
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July 2021 by Joyce Brown
Great help from Alexis today! Took time to find exactly what I was looking for! Thank you Alexis for the great customer service!
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June 2021 by drew d.
Struggling to get sub flooring in cart while 6 employees stand around at pro desk 20 ft away watching me, and laughing, hopefully not at me. And just to clarify I made eye contact with them all, was no doubt I needed the help. If those 6 worthless employees were let go they could bring the price of wood down! 26Jun2021 1145 am.
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December 2020 by Susan M.
Terrible customer service. On hold 45 minutes and never got through. No resolution to issue. Only the run around.
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September 2020 by Marcus Harrison
Service was great today.
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August 2020 by April F.
Night and day when you compare customer service/help to Lowe's. I'll never go back to this location. Bought a 75 lb sink and ended up taking it back because it was chipped, after we had plumbers out to put it in. The box was open but we couldn't see it until we took it out. The lady that helped us was not helpful at all unless you count her getting us a cart so that I could lift this with my boyfriend. I had to ask her for assistance so I didn't have to lift it. After checkout they called for someone to help get it in the car. After waiting a while we just did it ourselves. First of all, I don't understand why it was most likely returned and not checked before putting back on the shelf. Second, she said she had none in stock but then said we could buy the one on the shelf and that it should be fine even though it was opened. The same thing happened at Lowe's where they had zero inventory except one on the shelf that had been opened. He told us it was a return and wouldn't recommend getting it. Everyone we encountered at Lowe's was so much more welcoming and helpful. When they called someone to help get it in the car we didn't wait very long. This HD location needs to have a higher standard for employees.
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June 2020 by Ricky G.
The only game in town and its a tough place to deal with. If you know what you need and do all the leg work and drive the Sales staff you can achieve success. Mind you they are not close to caring on a regular basis and they score one tick above Lowes and that's as good as it gets.As so many of you state there vast room for improvement or just make the drive to Lagrange.
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June 2020 by Marie Johnson
Very rude and unhelpful employees! Asked the employee about an item and they wouldn't even help! Terrible service!