Truist, a bank known for its pleasant and efficient customer service, has received mixed reviews. While some customers express frustration with long hold times and the need for improvement in customer service, others have had multiple fantastic experiences at the bank's branches. Customers highlight the great help and reliable service provided by specific employees, such as Danyelle and Melissa, who have been instrumental in making the transition from SunTrust to Truist a positive one. Overall, Truist seems to offer a generally satisfactory banking experience, with room for improvement in certain areas of customer service.
Came in with a check from Hooligan Harley that was from this bank and the bank employee wouldn’t even call about the check to verify it so it could be cashed we were told no we can’t cash this check. Hooligan has printed out many of these just this year. If it was from another bank I could see the issue but this is... read full comment
January 2026
This branch is very slow always understaffed. Waited 25 minutes for a deposit
December 2025
The worst banking experience ever. Be prepared to take a lunch...
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
