Truist, a bank known for its pleasant and efficient customer service, has received mixed reviews. While some customers express frustration with long hold times and the need for improvement in customer service, others have had multiple fantastic experiences at the bank's branches. Customers highlight the great help and reliable service provided by specific employees, such as Danyelle and Melissa, who have been instrumental in making the transition from SunTrust to Truist a positive one. Overall, Truist seems to offer a generally satisfactory banking experience, with room for improvement in certain areas of customer service.
I called to get information about the bank, lady who answered put me on hold and no one ever picked up. The bank might be ok but they need a big improvement in customer service.
July 2024
I love Truist. I am old and technology absolutely stymies me at times. I normally take my problems to Danielle Dark and hippy-skippy she solves them. Everyone there is pleasant and efficient every single time.
July 2023
Great experience every time I go in or call. Danielle Dark is the absolute best.
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
