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May 2024 by Fiona Wright
Poor customer service & customer care from this branch. This from the manager and one of her supposed sales staff. Thank you to the customer service on the phone as they sorted our problem easily. Verizon, Oxford Exchange, AL your store needs new management and better quality staff who like to help customers.
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April 2024 by Daniel Stuckey
Rude employees - No willingness to help. Went there twice and got the same guy and he was very rude and acted like he had no time for others.
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March 2024 by A Hafley
Terrible customer service. Go to Quintard location. Employees there are rude and unhelpful.
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December 2023 by Benny D.
My husband and I are a part of my family's Verizon plan. We ordered phones over the phone with customer service with my Mom there to validate everything. The rep gave us the option of picking them up at the Oxford Verizon store bc they had them in stock there ,so we wouldn't have to wait for them in the mail. Verizon sent my Mom's phone a text message the next day saying our phones were ready. My husband and I drove for thirty minutes to go get pick up our phones. We walked in the store and were greeted nicely but then when we told them we were there to pick up phones and gave my mom's name , they told us we couldn't pick them up without her physically being there . I told them I wasn't leaving without the phones that we already paid for. They said well we can't give them to you . I told them again , I paid and I am going to pick these phones up. THEN and only then , after demanding my phones ,they finally decide to tell us that my Mom could name one of us an administrator on the account without having to travel all the way there so that we would be able to pick up the phones . I told them maybe they should've named that option in the very first place before starting to get rude and unhelpful. They were NOT interested in helping or being nice even. They wanted us to leave bc they were going to close in an hour and a half. They handed us our bag with no offer of screen protectors or cases and told us to have a nice night . I asked if we were allowed to stay and switch them over ourselves so that we wouldn't have to go back to this store to send back our old phones and he said we could but they are closing in an hour and rushed us out the door. It was very unpleasant, everyone in there is rude, unhelpful and unwilling to do what they are hired to do. I enjoy Verizon's cell service and the customer service but the Oxford store makes Verizon look bad. All of these terrible reviews for this store dating back for years! This location needs new people with more training in customer service, communication and knowledge about phones .
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November 2023 by Brent Edwards
Great service with great staff
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November 2023 by Ken Greene
Went here because of Verizon’s PATHETIC, NON-EXISTENT CUSTOMER SERVICE by phone, instant messaging and online! It TOOK OVER AN HOUR to get things straightened out. I ordered an iPhone 15 Pro Max online and they sent me an iPhone 15 Pro. ???♂️??♂️Tried for days to get it straightened out online by chatting with an agent and after more than 30 messages, I was getting a different idiot responding each time, all asking what can I help you with. After telling my situation multiple times, I gave up and called in. Agent promised to get everything corrected and was mailing out the correct phone and return label immediately and that I would receive it in 2 days. LIAR ? LIAR ? pants on fire. Another week goes by and nothing! Hence my visit to this Corporate location here today. I was also told it was going out today with 2 day shipping. We’ll see, but I ain’t holding my breath! ??
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November 2023 by Ken G.
Went here because of Verizon's PATHETIC, NON-EXISTENT CUSTOMER SERVICE by phone, instant messaging and online! It TOOK OVER AN HOUR to get things straightened out. I ordered an iPhone 15 Pro Max online and they sent me an iPhone 15 Pro. Tried for days to get it straightened out online by chatting with an agent and after more than 30 messages, I was getting a different idiot responding each time, all asking what can I help you with. After telling my situation multiple times, I gave up and called in. Agent promised to get everything corrected and was mailing out the correct phone and return label immediately and that I would receive it in 2 days. LIAR LIAR pants on fire. Another week goes by and nothing! Hence my visit to this Corporate location here today. I was also told it was going out today with 2 day shipping. We'll see, but I ain't holding my breath!
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September 2023 by Gwen Tulley
Extremely poor customer service. The staff had bad attitudes and didn’t care when we expressed our concerns. They simply rolled their eyes and laughed. Recommend calling Verizon customer service rather than going into this location. They are much more professional and courteous.
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August 2023 by Darold Mathews
Had a problem with an e-mail account going to my phone. They couldn't fix it, but explained that it was a server problem, not a phone issue. Great employees!
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July 2023 by mario fievet
To pricey miss leading ad
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July 2023 by Van Man
Great idea for you to build credit
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July 2023 by Noor Ahmed
Was on hold for hours and still got hung up on by this store!
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July 2023 by Kristan Brimer
Friendly people very helpful
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July 2023 by Paul Brantley
Get better deals on line
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July 2023 by Haisten Smith
The staff in this store acts so entitled they work at Verizon. I hope they get paid well as everyone deserves that but keeping your AirPods in and having me repeat my question over and over isn't okay. At least act like you care about my issue. of course my problem here wasn't solved. There was one staff member that seemed to be doing all the work. of course this isn't the one I got.Verizon phone customer service was very helpful and fast. You'd think the store would be better in person.A shame as soon as contract is up and I'm done with Verizon.
