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October 2023 by Lachelle Lee
This bank has to be a joke. Ok the teller deposited my cash into the wrong account 10/02/2023 #233 at 12:40pm and did not properly verify my identity. I returned the following day 10/03/2023 to have the issue corrected in which it was, but the same teller in defense points out that I provided the wrong card information. Well if that was the case and if you'd done the verification process correctly you'd known the information was not a match and been of better assistance. I will never ever ever stop at this branch again....gave me a headache.
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July 2022 by Jonathan Taylor
Excellent staff!
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June 2022 by Sylvia
I've been with BBT since before they were BBT. They were Colonial Bank when I got with them. I love my bank. The employees there have always been great! I wish I could remember their names! Pat is helpful and wonderful.I live out of state now but kept my account and still bank with them, even though there is no BBT (now Truist) anywhere near me. Speaking of Truist.. I'm already missing the BBT hometown feel.
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April 2021 by Gary Head
ATM would not work. It took my check that I was depositing & wouldn’t give me a deposit validation, so I decided to go inside. It was closed. Sign said to go thru drive Thur. I have been sitting this line all the way out to the street for 25 minutes & not one car has gone through. No one will answer the phone. Seems like they need more employees. What happened to service?
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March 2021 by charles slane
Can't get anyone on the telephone you can them and they put you hold. Called on 03-16-2021 got tired of being on hold.
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March 2021 by Norman Brinson
To much information needed, employees were laughing and talking instead of doing their jobs and rude to customers!!
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September 2020 by robin Lesko
Worst teller service through the drive thru! It took for ever and they didn’t except my out of state I’d even though I have an account with them nor did they count my cash. Just stuck it in an envelope and gave it to me. I’m new to the area so I’ll be looking for another bank that is more professional.
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September 2019 by Janice D Monk
I found a debit card today and I called BB&T bank and let them know who's debit card it was they was nice and friendly and seemed like they were right up on top of it
