These reviews of CVS highlight a mix of positive experiences and some areas for improvement. Customers appreciate the pharmacy staff's helpfulness and efficiency, especially when handling multiple prescriptions and insurances, with one reviewer noting that the staff knows their medications by heart and provides great service over the past year. Another customer praised a specific store for its diligent staff, who went above and beyond to check stock and produce high-quality personalized photo puzzles, which made a special gift for an elderly couple. However, not all experiences are flawless. One customer was disappointed when a pharmacy staff member failed to include an OTC cough medicine in their bag despite agreeing to the purchase, citing a misunderstanding about specific instructions. This led to the decision not to return. There are also reports of poor communication, such as a customer who felt that a pharmacy representative improperly interrupted and misunderstood their issue, highlighting the importance of good customer service. Overall, CVS is seen as a place with helpful staff and quality service in some stores, but inconsistent experiences and communication issues can affect the overall impression.
Always a very pleasant shopping experience! Great customer service! I love my coupons and perks
August 2022
They're doing the best they can; however the wait time for medications are hit and miss majority of the time
March 2021
I am not the one to write reviews, but Nicole was very professional and answered all my questions. Whereas I called the one on Crawford road with the same questions I asked the pharmacy tech and, She was so rude and unhelpful to me.
