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January 2024 by Patricia Ferguson
Lost mail, impossible to forward mail to new address correctly, package in mail circuit since December 15, informed delivery showed a voter registration card in mail last Saturday and it has yet to be delivered - correct address by the way. Who and what is happening to what used to be a safe and efficient organization?
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December 2023 by Alysa Overstreet
Decided to open up my PO Box here less than a month ago, and they already can’t find a package that says it was delivered to my box. Do not open up a PO box here because they act like they can’t do anything to help. So now I have to call and file a claim.
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December 2023 by Terrance Davis
This place is the ghetto. The building, the staff and the service. Sometimes I wonder about this world. I see why people react the way they do with the post office. I'm a nurse and a professional, work hard for my money. Let me do something wrong or harm a patient even by mistake, I bet I lose my job. But when It's a package, my 400 dollar package, that you've loss-- out of the supervisors mouth, "it was misdelivered". It's go file a claim. It's a sad world. The employees need to be trained in professionalism down to the supervisor on how to handle their mistakes and mess ups. I expect the same care (and customer service) with my package, the same way that a patient/ family member would expect me to care for them there is no difference. And another thing back on the supervisor, her names is Alice she don't have a last name, "she's the only Alice that works there. " She's ugly, rude and very dismissive. But oh well I guess I'm going to "file a claim" now. Since it's the senders fault, let them tell it, they can send you another package. I guess in this new world we just giving 400 dollars (of our hard earn money) away just for the hell of it.Update: filed a claim, appealed denied, appeal still in review. Still no package or no refund. The company that I ordered from will never see my business again, ever again and the post office and all its employees shall be cursed to live out their days on this planet in hell and their after life in this hellish place forever until my money is refunded or package sent to me and you can bet on that.
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December 2023 by Heather McClure
Once again, something was shoved into our mailbox that didn't fit so IT WAS BENT! This has happened so many times since our regular mail lady retired. We've had pictures bent, collectible comics bent and damaged and now a METAL SIGN that must've taken more effort to shove im there than it would have to just come up our driveway and drop it at the door. UNACCEPTABLE!
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December 2023 by Christa Stephen
I'm only leaving this review because the hours are 8-5pm. I arrived at 4:30pm doors were locked and she looked at me and didn't say anything.I guess the old saying it's 5 o'clock some where includes the post office.
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November 2023 by Kiki Flash
If you want your packages or even have something to ship the post office is not it they are the worst my packages never show up on time an everyime I ship they act like your bothering them... its your job you pick it...
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October 2023 by Haley Davis
WORSE EXPERIENCE EVER. The employee acted like she didn’t even want to be there, her attitude sucked, from the very start. She acted as if it was a hassle for her to do her job. I’ve never experienced any type of service this badly ever from any kind of business before in my life. And whenever I said something to her about her attitude, she said that it wasn’t her attitude. It was her personality, and that I just was misunderstanding her which I very highly doubt and after I say something to her about her attitude, she wanted to act a tad bit nicer but also could tell that it was fake.
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August 2023 by Brenda French
Very helpful. I live in another state and they assisted me changing my address and answered many questions.
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July 2023 by Sierra Bell
Package was scheduled to arrive yesterday, even sent me a email stating it was on the way just for it to never arrive and now it’s telling me it will be delivered between today & July 4th. Contacted customer service 3 times & they were literally no help at all once so ever, not to mention I had been waiting on the phone for over 30 minutes just for someone to answer my concerns. No one can tell me where my package is, when it can be delivered, or what was the issue with it not being delivered. If you buy something from Amazon & they are the ones delivering it… take my advice & CANCEL IT IMMEDIATELY. This is some sketchy stuff.
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June 2023 by David Mann
The Phenix City postal service is HORRIBLE!!!! THEY Leave items in the open weather for the rain to destroy!! I'm also still waiting for a letter that was mailed 3 yrs ago to be delivered (fat chance). But yet they are complaining that they don't make enough money. I wish I could give a -5 on their review.
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June 2023 by Jlinda Harris
I see why reviews are low l sent a package from out of state their and they tried to lie say it was delivered l said no receiver has cameras to prove it then they said postal worker delivered to wrong address they will have him knock on doors l called back they said he left note in mailbox to the wrong address he delivered to and they never got a response ? my first time sending package ? and was taking advantage of by this particular postal service not only out of shay rug but can't even get a refund of the PRICE I PAID TO GET TO RT IT WAS THE DELIVERY DRIVERS FAULT CLEARLY THATS IF HE REALLY DELIVERED IT AND DIDNT TAKE IT HOMELESSON LEARNED FROM MEIF THEY SEE YOU DONT HAVE INSUR OR EXTRA SERVICES THATS WINDOW OPPORTUNITIES TO KEEP YOUR PACKAGES SO EVEN IF YOUR ON A FIXED INCOME IF YOU CAN'T AFFORD EXTRA SERVICES DONT SENT A PACKAGE BECAUSE PHOENIX ALABAMA POST OFFICE WILL TAKE YOUR PACKAGE ADDRESS
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May 2023 by Pooka Jay
The mail person put my mail under someone's windshield wiper of their car the person returned my mail to me.... How could you touch someone else's car and just assume that I own the vehicle are vehicles is in the back of our house not in the front
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March 2023 by Kah M
Refused to do anything about a person holding my mail hostage at my old address, which is a FEDERAL CRIME. I went up to them about it the day AFTER I CONTACTED the police about it, the police said that it's a federal state crime and I had every right to report it to this post office. The people at the post office claimed "we can't do anything about it" and suggested that "I try to get it back". Seriously, the people who work here do not know laws about holding mail hostage.
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March 2023 by Daniel-John Canarios (Danny)
I am a disabled retired USPS employee who must ambulate with a cane due to a degenerative spinal condition. I entered the PHENIX city PO with NO one in line. When clerk Kim acknowledged me the 1st thing she explained to me was where the beginning of the line was. She was the first and only window opened for business. She expected me to go to the beginning of the line and come back to where I was standing in front of her presently. What sense of courtesy even humanity is THIS! I left after my business was done so upset and angry with such disbelief of what I had just experienced. Never in my lifetime had I ever tried to make another person Literally jump through hoops.
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December 2022 by Ricky Bowers
USPS, yall need to do better or hire some people that just aren’t plain lazy. Its that time of year where a lot more packages get stolen. Instead of your delivery person walking an extra 30 feet to put the packages on the door, they leave them out by the road for everyone to see and/or possibly take. This is ridiculous, please do better or hire someone that will.
