The Verizon store in Prattville provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, delivery, or shipping. Reviews of the location are mixed. Several customers report amazing and very professional customer service, specifically highlighting knowledgeable and helpful representatives who are respectful and do not rush clients. These positive experiences have led to strong recommendations for the store. However, other reviews indicate that service is not like it used to be, citing instances of unhelpful support for account management and difficult experiences with phone transfers that required multiple attempts to resolve. While some note that Verizon's prices or service may not be liked, many find this store's customer service to always be on point and commend the store for having the best coverage in the region.
I came in to get an upgrade. Pebbles was extremely friendly and helpful in guiding me through my upgrade process. The location did not have the device I wanted, but Pebbles was quick to get it on order and have my device next day shipped to me! Courteous and professional staff made my experience timely and seamless.
February 2024
Warranty paid to Verizon has to be handled by asurion. Not one in prattville. Now the Montgomery location can't get a screen for a 1 year old phone?
December 2023
When to have my daughter's phone taken off our account and put on her husband's. The said they can not do it and gave us a phone number. Could not get my daughter a new phone till she was swapped to his account. Service is not like it use to be.
