O'Reilly Auto Parts store #5358 in Spanish Fort, Alabama is noted for its excellent and knowledgeable customer service. The staff is consistently described as friendly, helpful, and personable, often going above and beyond to assist customers. They are willing to retrieve products from the back and provide meaningful interaction. The store itself is a nice new location carrying necessary parts, tools, and accessories. It offers various services like free battery testing and a loaner tool program. While access from the highway may require a U-turn, the overall experience is highly praised, making it a preferred and great place to shop for both everyday customers and experienced mechanics.
Tyler helped me out today and he was great. Really friendly, easy to talk to, and you can tell he knows his stuff. He made everything simple and took the time to explain what he was doing without making it complicated. I appreciate the help and I’d definitely recommend him. Five stars!
September 2025
Exceptional customer service! Miss Ashley helped me, making sure I had exactly what I needed and finding the best price. She double-checked the model of my car using my tag number, saving me a trip back to the store. She is knowledgeable and kind and I will be back for any future automotive needs
July 2023
Excellent Service! I've brought my old 2009 Impala to this store several times and they've been so helpful. Hendrick especially goes over & above to make sure my car has everything it needs. So thankful for this excellent team!
