-
January 2025 by Laci Silas
So, I have a very mixed review for my experience yesterday. The sales rep was very nice, however she lied to me and told me 3 accessories were “ included “ in the price for the phone & watch. When clearly my reciept states other wise. Over $60 for those accessories. & on top of that she added unnecessary things to my bill to make it out to $100 a month. When it’s suppose to be $85. And she threw the boxes away for 2 of the accessories so I couldn’t even return them if I wanted to. I’m not pleased with my experience. Very unfortunate.
-
December 2024 by Tracey Lynn Cardwell
Fantastic staff and great service every time.
-
November 2024 by Kurt Bullis
I understand associates are just doing as they’re told, but if you’re gonna force someone to buy a screen protector, at least install it properly
Edit: I go to return the case and screen protector I was forced to buy, and had I not been stern, the associate would not have accepted the return, completely against company policy.
-
August 2024 by Marlene Underwood
They are the best and the friendliest MetroPCS store I've ever visited I love the University Boulevard E store everybody there is amazing💕
-
May 2023 by Tony Harris
In and out fast. Friendly service.
-
January 2023 by Sarah Smith
Staff are very helpful with recommendations and support
-
November 2022 by Julie Bennett Rahim (Farasha)
Best of everything wow beats the rest of the other phone companies
-
November 2022 by Mike Brewer
We got my son a phone from here on 10/21/22 here it is 11/07/22 his mess up we took the phone back on 10/25/22 new phone was supposed to be at store on the 10/28/22 and here we are still with no new phone after be sold a messed up phone I called the ladies at the time after time still can't get anything done I called customer service and still nothing they gave me a number to plus one and I so tried of it not getting fix and being hung up on this store I would not recommend to anyone they are very rude and don't want to help or give any info on what you are needing
-
October 2022 by DJ
5/7/22Just left that place after wasting almost 2 hrs trying to get my new ipad activated. Most time wasted on customer service line & woman telling her (woman in pic taken today) that I was suppose to get a free SIM card with a new device with the promotion. I would have purchased it & requested a rebate later but she said I HAD to get a new phone number, I knew that part did not sound right to me.I was told wrong information by employee.In the pic. She told me I had to purchase a SIM card from them & I had to change my new number that I just got today via online chat @ metro pcs.Went to Skyland Metro PCS was in & out probably less than 2 minutes with my mobile service on my ipad.Thought I was gonna save time by going to the closet place.
-
May 2022 by Urnparadise 2
5/7/22Just left that place after wasting almost 2 hrs trying to get my new ipad activated. Most time wasted on customer service line & woman telling her (woman in pic taken today) that I was suppose to get a free SIM card with a new device with the promotion. I would have purchased it & requested a rebate later but she said I HAD to get a new phone number, I knew that part did not sound right to me.I was told wrong information by employee.In the pic. She told me I had to purchase a SIM card from them & I had to change my new number that I just got today via online chat @ metro pcs.Went to Skyland Metro PCS was in & out probably less than 2 minutes with my mobile service on my ipad.Thought I was gonna save time by going to the closet place.
-
February 2022 by Lori B.
Initially I left a very bad review, however since that time the owner of the store has rectified the situation. Josiah (the owner) & Rosi (the store rep.) went above and beyond to make my experience with Metro PCS and their store a fantastic one. They really did take care of me and were very professional. I really appreciate them making a bad situation way better than it was... Great job guys! I highly recommend this store, be sure to ask for Rosi... she's a pro!
-
February 2022 by Ariel Martinez
Great service and very great people!! 10/10
-
February 2022 by Denise Lowe
The girls in this store are so rude they do not want to help you they just kindly silver slide whatever you want to call it over to you and ask you what do you need they don't tell you about any specials they have I will never go back in there again I brought my sister up here to get her a phone she's stayed in there 45 minutes trying to get someone to help her and to get her phone I do not recommend anyone to go in the store they need some new employees I didn't even want to give them one star
-
February 2022 by George Snyder
They are good people
-
June 2021 by Raven Pharaoh
Beautiful!!!!??
