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December 2023 by Mimi Lopez
I had a wonderful experience with my recent purchase today. My sales rep, Nexsar Mejia was great and very pleasant. He made me feel very comfortable and his professionalism is above par! Thanks for your help Nexsar and Merry Christmas! We shall be back soon!
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December 2023 by Devin Jackson
Nexsar Mejia was very nice and very helpful. Gave me a great deal on a sofa and loveseat. Will definitely shop with him again.
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December 2023 by Sandy Sides
Penny Bellamy was absolutely amazing and we had great experience buying our new sectional. It’s been a blessing and a privilege to purchase our new sofa! Thanks Penny for treating us like family!
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December 2023 by Wayne Wright
Mr. Nexsar Mejia was best sales approach I've seen or experienced. Treated us with respect and gave us space to make a decision. Royal has a great selection and all need to review their prices before big showrooms.
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December 2023 by Misty Nichols
Penny Bellamy was helpful and knowledgeable without being over bearing. Worked with us get just what we wanted and gave us fair and honest pricing
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December 2023 by Alphonzo Holmes Jr
Penny was very great and nice she also helped me make a great purchase for my first apartment.
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November 2023 by black. Artis
The customer service at Royal Furniture was amazing! Penny did an amazing job assisting my son and I with all of his bedroom furniture! Thanks again Penny!!
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November 2023 by James Boozer
Penny was a delight to work with.Great attitude and an asset to your sales team.
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October 2023 by Elizabeth R.
I don't like the service nor what they offer, they don't fulfill it, I bought 5 pieces for my bedroom and a dining room is 5 pieces. Also the seller was a black man who promised not to charge delivery, when they brought the furniture, they brought the wrong dining room and it turns out They are charging me for delivery and I think this is unfair because the clumsiness of others is not my responsibility...so I do not recommend this store to anyone, the co.edor they brought looks more ordinary and how do they think that Hispanics They do and say and we don't complain, they think we're all like that, but here we all pay $$
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September 2023 by Cheryl G
Chairs are great.The delivery guys were nice and friendly.Delivery was fast and easy. Thank you for a great experience. Will use this place again.
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September 2023 by Daniel Gutierrez
Penny is very good and patient I ask to much some times and she comes back and forward as much as she needs to answer. My experience with them was very good and highly i can recommend
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August 2023 by Regina Matthews
I Had A wonderful Experience at Royal Furniture in Hoover Al and Ms Penny Bellamy Was The Best.
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July 2023 by D M
Walked in the store on a Saturday & there were two ladies sitting to my left. Neither greeted me or spoke back when I spoke. After being in the store for 10 unassisted minutes, I decided to leave. A manager was able to catch me before exiting & assisted me with purchasing 2 grey accent chairs. I thought this was going to be a good purchase until I realized upon picking up the order that I was sold one new chair still in the box & a used chair off the floor at regular price. A different manager promised to make things right & pretty much admitted it was not an unusual issue. Well it was not made right & promises were broken. I ended up having to return both chairs after being offered a different chair to replace the used chair they sold to me. The customer service was horrible with the exception of the nice lady who sits behind the payment desk who was very apologetic. When I complained to the manager over tge phone, his response was, “Oh well, we tried to make it right but you didn’t want the mix/match chair we offered.” I will NEVER shop there again. Buyer be aware & make sure your purchase is not used furniture off the floor.
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June 2023 by Bernard alexander
I WAS A REPEAT CUSTOMERuntil I was heavily disrespected by the store manager if you buy a mattress(YOU CAN'T RETURN IT AND ITS NOTHING IN YOUR CONTRACT THAT SAYS YOU CAN'T ) customer service is terrible plus the store manager is very unprofessional got upset because i questioned him on the store policy that he couldn't explain to me mind you i was never made aware of it written or verbally TAKE YOUR MONEY AND TIME SOMEWHERE ELSE
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April 2023 by Lee J
The movers WILL dent up your doors and hallways. The “new” furniture also comes caked with dust and pet hair. The only reason they get 2 stars is because they were patient with my household as we swapped out furniture a few times.
