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February 2024 by Yasmin P
It was $150 to diagnose our car- coming to pick up the car they said it is $240 since it took longer than expected. I was not informed of that prior to services and am very disappointed my issue is with communication and straightforward pricing as the dealerships pricing was $250 for diagnoses.
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February 2024 by Cory Pepiton
I could not be more pleased with the work done on my Mini Cooper this week. The staff at AIR got a few things very right:1. They scheduled me quickly2. They performed the repair on time and exactly on budget with my quote which was in line with my research..3. They were responsive and kind when I called.The above is great work - what follows is excellence...4. When I picked up the vehicle there was a minor issue, this isn't uncommon, Mini Coopers are tiny sewing machines the devil is absolutely in the details when it comes to these cars. - The staff immediately diagnosed the problem and told me it was safe to drive for the weekend so i would not be without the car (this was late on a Friday)5. They then scheduled me on Monday and had the issue fixed at no charge by 12:30 pm on the same day.6. Finally in auditing the transactions to the previous week their staff apparently discovered a charge that wasn't necessary - a charge I'd have never questioned - and called me to refund me the cost.I have a new import shop in Anchorage - if you're looking for one --- Look here.
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February 2024 by James Mason
I'm surprised at some of the negative experiences people have had with Arctic Import. I've been using them for over 15 years and they are consistently good. I find them to be upfront and honest and they do reliable work.
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December 2023 by Trevor Paye
Great customer service and a wonderful job
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December 2023 by Jennifer Smith
Everyone was so nice and they took the time to explain anything I didn’t understand and gave me quotes before anything was done. I definitely recommend! I’m not sure if I’ve ever had such a positive experience with a mechanic before. The girls up front are the best!
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November 2023 by Shanette Harper
Great friendly, knowledgeable service. They were honest with their abilities related to my brand of car. I plan to use them in the future for the services they can provide for my vehicle brand.I received brake work from them.
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November 2023 by Julie C
Very reasonably priced oil change for our German vehicle and honest too about what's going on. Not pushy for us to replace anything. Definitely glad we found this place
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September 2023 by Signed, Sealed & Delivered Notary (The Alaska Notary)
I really appreciated them getting my vehicle in and serviced right away! I got an oil change and cabin filter replacement. There was a diesel engine particulate filter issue that they referred me to the dealer for which is much appreciated because I’d rather get the referral to take it to AUDI than have someone try to fix the issue but mess the vehicle up even more. Thank you ??
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July 2023 by tina hawley
I’ve been coming here for over 20 years and have always been greeted cheerfully and the service is excellent!Services: Tires
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April 2023 by Keith Austin
On a weekday, the wait wasn't long. Guessing advanced tickets would save even more time on the weekends. Lots to see and incredible views when you finally make it to the top.
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April 2023 by Lucas Anderson
Had my VW Touareg rthere for brakes and rotors. Perfect job for a very picky suv. Great attention to detail hereService: General repairs & maintenance
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April 2023 by Leon “Mike” Bridges
Great crew, still taking care of my vehicles.
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November 2022 by Skeeter AK
They took my hybrid and could troubleshoot an issue that Kendal missed twice.Staff are very friendly, very knowledgeable, don't talk down to people, and price is fair. What more could you ask for in a mechanic?I live very far away from them but its worth every trip!
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November 2022 by Chris Cox
Got me in even though they are busy and it's holiday season, looked my car over and gave me a rough estimate unexpectedly.
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November 2022 by Orlando M.
Had a couple of hiccups in the past but was resolved proffesionally and in a timely manner. Great place to get auto repair and their staff is very helpful as well! Thx Arctic!Services: Auto battery replacement
