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January 2024 by Tasha Eason
This used to be my favorite branch. The drive thru was always super fast and the employees are very nice. Ever since they put the new atm/video teller machines in there has been issues EVERY TIME we come. Either they're rebooting or an employee is outside trying to fix the machine. The "upgrade" was a serious downgrade.
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December 2023 by enjoy the moment
Terrible service unprofessional loan generator don’t waste your time with them people like them don’t deserve your money go somewhere else.
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September 2023 by Sterling M
ATM seems to frequently be unavailable to use. Ever since switching banks, I've seen that public notice message multiple times. It's rather annoying to have to go to the opposite side of town to withdrawal money using the ATM.
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August 2023 by Aaron Gates
I don't know if its just this branch or if all of CU1 is horrible now, but I've had pretty much exclusively bad experiences with the tellers here refusing to look into the question before blurting out the first answer that sounds like it could be right. Guess what? They were wrong and it almost got my account frozen due to one teller's refusal to do her job. The entire system change they did makes every aspect of the process over twice as Iong, I've asked to speak with the manager to answer questions that the tellers didn't seem to know, and she avidly refused to get out of her chair. (Assistant branch manager if I'm to understand the positions correctly) nobody here actually lifts a finger to do their job barring one very friendly guy at the front. Always had a great experience with him, wish I had his name but you can't always get the teller you like.
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July 2023 by Brandon West
Credit union 1 is one of the worst banks there is now. Waited on hold for over a hour today. They charge massive fees and really have gone downhill. The way they are doing business but be a sign that they will be the next bank failure.
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May 2023 by Lindsey
Was in a rush and forgot to grab my cash from the ATM. Thankfully no one grabbed it and they were able to put a note on my account and make sure the money made it back in my account when they audited the atm.Also their line/indoor service has always been fast for me. If you do in-person banking on a busy time of month/week, you're going to have a wait anywhere, but at least when I went & there was a long line, they had a full staff of tellers and it went very fast.No, I don't trust myself to remember the right way to use their drive through so I haven't bothered with that in years ?
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April 2023 by Travis Smith
When I ask to talk to a manager politely and upfront. Id like to have my concerns addressed. Instead I was Interrogated and told I was making accounting mistake. I was told I had insignificant funds, Multiple times. I was able to not only visibly show I had, the funds but definitely as a member I should have been treated in a different manner. I was able to figure out that the employe who had originally input my loan paper would had incorrectly put in my account number. Which was not my fault. As they had processed my payment with me in the branch. But over the course of the next 5 months not once was I made aware of this until I tried to trust my auto payment process instead of calling and making sure its paid. I will never go to a smaller branch than the main office off of Dimond and Abbott from now on. If you are considering getting an auto loan with CU1 I would have to suggest reconsidering after the experiences I've been having.
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March 2023 by Wade Godfrey
I left Alaska USA Federal Credit Union due to long waits in line. Now years later, Credit Union 1 has adopted this same model as Alaska USA.Even worse, when I call to get an update as to why my remote deposit hasn’t been posted from two days ago, Rodney pointedly asked, “Did you sign your name, write your account number, and write ‘remote deposit’ on the back of the check.” I wrote ‘For Deposit Only’ and he said they won’t process the deposit if “remote” isn’t on there.GOOD GRIEF, PEOPLE!!!My name is printed on the check, the account number matches an account with my name on it, and the signature looks like the signature on the account signature card. What? Are criminals depositing checks into random accounts they have no control over. ?Glad we’re leaving this credit union. ?Good bye, Credit Union 1!!! ?
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January 2023 by Stacee F.
Today was apparently banking day....In lobby experience at 4 different banks...CU1 on 36th was the only one of the 4 that appeared to appropriately staff tellers for the number of people who needed to bank in-person. Thanks, CU1, for understanding and responding to customers needs. Specifically, I was impressed with speedy procession of the waiting line, and the courteous and professional service received from the teller.
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December 2022 by Kathleen
Some of the Staff they hire are so stupid it's ridiculous that they get PAID
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October 2022 by William C. Davis
A great location when on the road , go to continue travels . From the drive thru to inside the process is steadily moving forward like the day. ??☀️?️ The staff are WONDERFUL ??
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August 2022 by katherine manook
It's an good bank,but no public restrooms.
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July 2022 by William Groom III
A great credit union to belong to with great rates and service
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April 2022 by Christina Collins
Terrible service every single time. Longest waits. Literally don’t know why I bank here at all anymore. Completely fed up with this place.
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February 2022 by Amor L.
Long-time member but seems like these young adult tellers are WORHLESS when in comes to going ABOVE-AND-BEYOND for customer service. How many tellers does it take to cash a damn e-check that I have cashed at other branches MULTIPLE times? A: 3 fooking tellers that's how many until you have to demand a manager. Young adults trash these days!!
