KeyBank is a great place to bank, with many customers reporting no complaints. Multiple reviews highlight exceptional, professional, friendly, and helpful staff at the counter and among personal bankers, who are described as amazing, outstanding, and accommodating. Specific employees have been praised for being very helpful, upbeat, and efficient in resolving app issues, organizing accounts, and helping with replacements, making work easier for clients. However, one note mentions that the drive-thru ATM keypads at two locations have had disgusting gunk on the buttons for over a year, which is seen as something that would help business dramatically if cleaned. Overall, the team receives high praise for their service and professionalism.
This was my first time visiting a Key Bank branch. The customer service Hayden (I hope I remembered the correct name) showed was exemplary. He clearly articulated responses to my inquiries. When he didn’t know the answer, he knew how to find it. He kept me updated every step of the way, until my visit was completed. ... read full comment
March 2024
Doris Tevaseu has been amazing in helping utilize and organize my business accounts. She helped resolve several KeyBank app issues I had issues with. The tellers Jazz and Elliot have also been exceptionally professional and friendly. I truly enjoy banking at this branch. Great job making my work easier.
December 2023
I am very impressed with my personal banker at Key Bank South Anchorage branch. Florence (Shine) is a star. Every business may have customer issues from time to time. Shine resolved my problem with professionalism and efficiency. Highly impressed with this team.
