-
January 2024 by SP
HORRIBLE BUSINESS!!! No one truly cares or takes care of your claim. You get passed around from clerk to clerk. Everyone says they will help you but you end up feeling left in the dark. A bunch of he said, she said scenarios
-
November 2023 by Dedrick Pouncy
I had to finalize with Progressive on an insurance claim. The gentleman that helped with the paperwork, was polite and professional.
-
August 2023 by Ms. Garcia
My friend called during covid. When people were working from home. He called and wanted to switch insurance to a new car. He was on the phone for almost an hour. The person never switched it ! He ended up getting into a car accident. Only to find out his insurance was never switched! He was insured 15 years with progressive . Friend ended up losing his license and now owes 50000 and is gonna serve jail time because someone didn't do their job :(
-
July 2023 by xL2Rx BLACKDOG
I've been on hold over 13 minutes when the recording says 5-10 minutes. I am not even sure WHY IN THE WORLD does Alaska office even have this recording. I know Alaska is NOT THAT BUSY dealing with issues. I just signed up with this insurance company and will he going elsewhere after my 6 months is up. Crazy, In Alaska be on hold with a local office more than 15 minutes, let alone have this recording/computer answering a phone line. Sad, just sad.
-
June 2023 by Mandy Bacus
Fast friendly and kind service
-
June 2023 by Sharon Martino
Adjuster called me and admitted that he over quotes the damages for a vehicle not happy will never use progressive again!!!
-
February 2023 by Mr clV Here
Wont even call back, these guys are horrible.
-
December 2022 by Steven Barry
After being hit in a round about, taking all the pictures and continued calls to reach my insurance agent, I’m finding that Geico rep is almost more helpful* than progressive. Very much ready and willing to dump this company!* always depends on situation
-
December 2022 by Big Red
called numerous times and kept getting calls dropped when they "transferred" it....
-
August 2022 by Tiffany Hobbs
Fun fact: progressive gives their best rates to their new customers and then raises the rates of those who've been loyal to them for years to compensate for it.
-
August 2022 by Durga Niroula
Why this people want to take my money my job my life and destroying my family American people looting me everything I make I’m being looted since 12 years and I don’t have no justification
-
July 2022 by Jennifer Worman
Worst insurance
-
June 2022 by C Vincent
Car was hit in march and they still won't pay, they keep making different excuses
-
April 2022 by Au'brey Strange
Progressive is the best insurance company I ever had, I have really good Experiences with them.
-
January 2022 by Shawn O'Fallon
I wrote a different more negative 1 star review of Progressive earlier. One of our cars was totaled by a Progressive insured driver and three weeks after the accident still had not come and gotten our car. We were not paid. I deleted the review Progressive responded to below.The most blame, it turns out, is not Progressive's but a company they contract with Copart. Copart handles totaled vehicles for many insurance companies. They contract only with one towing company that only has rear wheel drive tow vehicles and could not get up to our house to tow the car. Neither Progressive or Carpart were responsive to our dilemma. We had USAA handle it. They also use Carpart but after Carpart again would not come get the car simply told us to hire the towing company (Eagle) that towed the care up here to take it down to Carpart. They are reimbursing us and dealing with Progressive. Carpart and Progressive by extension seemed fine with just letting it go on until spring if necessary.I get it to a point as far as Progressive is concerned. While they were unwilling to dig in and figure it out for us they did continually contact Carpart and were unlikely aware of all the issues.
