Pearson Auto West is known for its great customer service, with staff that communicates well and is not pushy about repairs. The online booking process is easy, and they provide thorough inspections while keeping customers informed. Shawna, in particular, is praised for her friendliness, accommodating nature, and knowledge. She has been instrumental in helping customers with their vehicle's repair and maintenance needs. Overall, Pearson Auto West is a highly recommended business for their excellent service. Customers appreciate that the staff is thorough and friendly, making sure to explain the details of repairs and services. The business is also known for being affordable and offering good value, with many praising their quick service. However, some customers have experienced surprises with pricing, such as unexpected charges or miscommunications about costs, especially when additional work like removing the alternator was needed. Despite this, the management has shown a willingness to address issues, offering refunds and re-training staff to improve communication. Customers feel confident supporting this local business because of their efforts to rectify mistakes and their overall helpful attitude.
