“I want to give a huge shoutout to Ms. Giovanna, the Marketing Supervisor at this location, because she truly deserves recognition.
After having a terrible experience at the AT&T kiosk — where the associate was rude, dismissive, and more focused on commission than helping me resolve an issue — I went to the customer service desk to file a complaint. That’s when I met Giovanna, and I’ve never felt so heard. She was incredibly attentive, took my concern seriously, and immediately provided a real solution by notifying the manager and giving me the correct contact number instead of a generic one.
As someone who works in the industry, I was genuinely impressed by her professionalism and empathy”
Warehouses
“I want to give a huge shoutout to Ms. Giovanna, the Marketing Supervisor at this location, because she truly deserves recognition.
After having a terrible experience at the AT&T kiosk — where the associate was rude, dismissive, and more focused on commission than helping me resolve an issue — I went to the customer service desk to file a complaint. That’s when I met Giovanna, and I’ve never felt so heard. She was incredibly attentive, took my concern seriously, and immediately provided a real solution by notifying the manager and giving me the correct contact number instead of a generic one.
As someone who works in the industry, I was genuinely impressed by her professionalism and empathy”