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February 2024 by Daniel Poirier
WHERE IS YOU PACKAGE ?UPS Driver Delivered Package Not Addressed to my Business ( Another Business Down The Road ) Called Them to Report , They Said Someone would Call me to Arrange Pick up , I Waited 4 Hours for Call and Nothing , So I Called Them Back And They Said Someone Would Call Me Within The Hour , Another Two Hours have Gone By and Still No Call . So If Your Package Is Late Its Probably At What Ever Address They Mis-Delivered It AtUpdateOne Week Later and Still Not Picked Up
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January 2024 by Tyler Merle
As far as I can tell there's no way to ship through this point directly.For Amazon customers (many of the poor reviews),If you find yourself needing to return an Amazon package you're sol (Amazon only supplies UPS return labels). I recommend talking to Amazon customer service and explaining the situation; most of the time you will be able to get a refund.
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November 2023 by Jeremy Dinsmore
There's no way to contact them directly, there's no posted hours, and the people on the toll-free number don't know anything about this depot. Good luck, you're better off swimming with your package to Prince Rupert.Edit to add that an automated reply on my review requesting me to DM on social media that I don't have isn't going to help. I should be able to get satisfactory service via your 800 number, but it looks like that's going to happen the same time elephants grow wings.
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October 2023 by Bayli Singleton
You would think in 2023 having more resources in Ketchikan than metlakatla does you would simply be able to ship a toddler bed from Ketchikan to metlakatla but no and they are so far away from the ferry terminal that theres no point getting a taxi when its going to cost as much as it would bring a vehicle to Ketchikan and driving all that way just to get a toddler bed that they could also easily drop off because they have to tell us come get what we wont ship to you and you only have 5 days the worst mailing in my life
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October 2023 by Dan Cod
Nobody there, amazon wants me to submit my return there but there's no one there to take the package. Insult to injury after they crushed my package and destroyed the item
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October 2023 by Kim Taylor
It's just a drop box and you need to schedule pickup if you are going to return anything!
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August 2023 by John Engle
Do not use UPS unless you want to be frustrated and have a lot of problems!! Freight gets to Anchorage and updates stop and no one has a clue about where your package is and when you'll get it. Unfortunately, many suppliers do not offer alternative shippers and so we get stuck is this awful loop!! It's not the local UPS personnel that's the problem, but their system of managing freight out of Anchorage. I would say no stars if I could
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November 2022 by Linda M Williams
They always call is something's wrong with the package they're usually on time I like UPS it's an awesome place to get packages
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July 2022 by Charles Dodd
Absolutely the worst. Damaged my package and have things missing from it so I tried calling and I can't even talk to a human. Worst shippers there are end of story. Hope someone like the free hunting gear your welcome A** holes
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April 2022 by Curtis Greif
I would never recommend use for shipping ever
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November 2021 by Andy Rando
Tim is my regular guy, super above and beyond work from this man!
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September 2021 by Serena Rivera
I horrible shipping methods THEY SENT MY 1lb PACKAGE ON THE BARGE INSTEAD OF THE PLANE BECAUSE ITS “cHeaPEr” like seriously?! I hate big corporations like this
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September 2021 by Kathleen Kaze
Can't speak to a person to resolve a delivery problem
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August 2021 by Dorene Chartier
We have had HORRIBLE issues between Amazon, UPS and the post office this summer. I have now had 9 packages returned to Amazon with most recent 4 saying I refused them. Its an issue somewhere between PO:UPS:Amazon and I cannot call them to ask them to hold at their facility because they don’t answer the phone and the facility is always closed so there is no way to get help for all my items in transit. Post Office says the labels are missing unit number and Amazon says labels are correct. The only one in the middle is UPS and they are not available.
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August 2020 by Allison Nicole
If i could put 0 stars i would. absolutely awful. the driver couldn't find my house and then all of a sudden my package was delivered the next day except it wasn't. if i could pick which carrier to chose it would be FED EX every time. what a joke. make living here in ketchikan awful when people cant do their job correctly. If you don't know your way around this town DON'T WORK AS A DELIVERY DRIVER. not that hard, common sense actually. go back to school
