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December 2024 by Nic Melnechenko
Stopped in for work clothes for my girlfriend. She usually doesn't shop there and was skeptical. We picked a couple things out and were fortunate to have Alex as the person helping us that day. She was above and beyond in service and helped us find a ton of good options. If you get the chance be sure to ask for her. She is the type of worker that generates success for your business.
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November 2024 by Franck
Customer service needs to be reviewed, sales associates not taking care of customers is not a best practice. I asked to be given a changing room yesterday to try multiple articles, as I respect retail workers and don’t want to go over the process of being assisted by an associate before trying on clothes. The gentleman I asked didn’t think that taking only 20seconds to give me a changing room would be more efficient than just continuing his task. I just left and came back today, not a single « hello » entering the store, no assistance, and of course the -40% sale that was going on yesterday ended today, so frustrating !
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November 2024 by Tatiana Dehtiarova
Sales Associate Alex from Chinook Banana Republic is the best sales associate ever! She is so polite, friendly and she helped me to make a choice
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November 2024 by GP SINGH
Not customer friendly, giving hard to make returns and price adjustments. Avoid this store, buy from somewhere else.
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November 2024 by James Patton
Helpful staff, lovely selection! I will return here in the future 😁
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August 2024 by Patti Wilkin
Very kind and helpful staff
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July 2024 by Marc Ison
Amazing customer service. As someone who does not shop a lot, I really appreciated the help of Ben. He got me everything that I was potentially looking for and I walked out happier than expected with my purchase. Really need more people like him, made my shopping enjoyable!
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May 2024 by Jamie Vickers
They have a wide selection of casual and formal outfits. A very helpful man named Jay helped me find a nice shirt to wear for my graduation.
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March 2024 by Dejan Kuraica
My wife had a disappointing experience at Banana Republic Chinook store. She purchased a jacket but returned it after two days due to a poor fit. Despite the jacket being kept in a smoke-free environment, the associate refused the return, claiming it smelled of cigarettes. This led to an embarrassing situation as they inspected the jacket publicly. Despite being a loyal customer, they declined the return. Fortunately, the downtown store handled the return without issue. This incident has soured our perception of the brand. It's concerning how little authority can lead to disrespectful treatment of customers.
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December 2023 by Zachary Craig
Terrible and rude team
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September 2023 by Ian Armitage
Alex is a great sales associate. Great job finding a dress for a wedding.
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July 2023 by She Her
Very employees come here to work. Greeting, kind, offer to help, price check, and if you need a room; no issues, even if you have to wait. :)
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December 2022 by Shamiso Taundi
Amanda and Edit were so helpful and nice. I would totally come back just for them
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December 2022 by Justin
staff is amazing and so professional and friendly! thanks jay and the lady at the cash!!
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November 2022 by Kenneth Squires
Really need to start carrying more larger sizes as they're always sold out. Staff were friendly though and I did find a nice sweater and button up shirt.
