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January 2024 by Lori Moore
Friendly knowledgeable staff, beautiful showroom, very warm and welcoming. Best of selections; from utensil cookware to appliance cookware. Multiple fantastic gift ideas! If you’re looking for a terrific gift for someone, look in Barbecues Galore for ideas first!
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January 2024 by Sean McIntyre
Hi just wanted to send kudos to Kyle for sorting out a longstanding issue with a fireplace that stumped other technicians, great job and thanks!
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November 2023 by Bill Hornecker
Kryton did a wonderful job on fixing our malfunctioning portrait series fireplace. He worked quietly and efficiently and was finished the job in the time he estimated at the outset.Hey was also very attentive to any concerns I had. We have a cat that is very curious but is also an escape artist if given an open door to shoot out through. He made certain that didn’t happen and was also gracious enough to allow her to supervise his work.He was also very clear in explaining the problem and what to be aware of for any potential future service requirements.Top notch service! Three thumbs up!
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October 2023 by Ian R
Have you had the pleasure of entering this wonderful place? All of the sales associates are friendly and knowledgeable. Excellent variety of fuel for smoking. Exceptional value as they will price match any price once confirmed its lower elsewhere. Thank you for the help loading my purchase into my vehicle. I will be getting my fuel and many other great products from here in the future.
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October 2023 by kathleen Lynch
We had a great experience dealing with Barbeques Galore. The price match was accepted, and the assembly and delivery team were exceptional. I was concerned about the bbq unit fitting through a doorway, but the delivery team (Blaine and colleague) was successful. I had a few followup calls from Darren as well. Very good service.
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September 2023 by Shelyn Poisssant
Awesome customer service from this store. Jeff Dueck was so knowledgeable about Yoder smokers, we just had to purchase one for ourselves. Josh is so excited he is telling all the neighbours about his new addition to our household. LOL We decided to purchase some patio furniture as well, but had concerns about whether or not it would fit through our door. As we live a 3 hour drive away and we were planning to pick it up ourselves, we had to be sure about fit. Again Jeff stepped up big time. Even took a video for us as they fit it through our door dimensions. Just can’t say enough about the people who work here. The products they sell are always top of the line, and just such a pleasure to own. Thank you again to Jeff, Beverly, Mike and Seranda, and everyone else who answered my many calls to the store. Top notch!
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August 2023 by Frank Forte
We recently purchased a Napoleon BBQ & then soon after a large patio umbrella at the North Calgary store. The sales team were wonderful, patient & very knowledgeable making our experience awesome. We also appreciated they’re pet friendly allowing us to bring our 5 pound Yorkie (Pebbles) shopping.The onsite team who installed & setup the BBQ & umbrella were also excellent. After install, they showed us how to operate both so we feel more than competent.We’ve been pleased with both purchases & recommend you consider the North Calgary store too!Frank, Alison & Pebbles
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August 2023 by HaiVy An
My first time visiting Barbecues Galore and what a great experience it was! The staff is so friendly, fun and very helpful. A big shoutout to Zac who was especially amazing. I should have taken a picture of the large selection of bbq rubs and spices. You’ll need to check them out :)
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August 2023 by Neih Hou
Finally, we had to replace our 25 year old Weber Platinum. So I went back to the same BBQ Galore location on Edmonton Trail. This time we purchased the Canadian designed Napoleon. These guys and gals will stand behind their products and will ensure your BBQ will last for a very long time with service and parts.
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June 2023 by Ashleigh Young
Excellent service. I came in to find out what I needed to attach our new BBQ to an existing natural gas line. They patiently looked at my photos and measurements and explained what needed to be done. I didn’t even buy the BBQ there but I wish I had. If I need anything BBQ-related again, I’ll be going here.
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June 2023 by Ahsan Ijaz
I just bought a Napoleon Prestige 500rsib ambience edition online. They have by far the best free delivery service I had in Calgary. I requested my machine to be dropped in back alley as my garage is in back and they did that.The delivery guy Tenzin was really nice and gave me some tips on assembly and connecting the natural gas line. Tenzin's service for me was above and beyond.I had some issue in assembly and Zac helped me resolve the issue in a timely manner.The guy who set up the delivery was also very professional and arranged the delivery earlier than the date available on their website.Overall very positive experience and I would recommend to buy the bbq machine from here.
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June 2023 by Kathy Bowman
Popped in today to buy a new BBQ I've been saving up for. I was greeted promptly and immediately referred to a sales fella, Ash. I thought I knew what I wanted and Ash was VERY patient with me while I explained what I wanted, as I hummed and haw'ed over three different grills. Ash explained his preferred grill of the three I'd chosen, but wasn't pushy or dismissive of the grill I thought I preferred. I was set up with the appropriate accessories and it was a very smooth visit. The check out staff were very lovely and professional, and I had some laughs with the warehouse guys as they loaded my new purchase. From start to finish, was very pleased! Will be back and will recommend to friends in the future!
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June 2023 by B James
This place has pretty much everything you might need for grilling and barbecuing, and most of the staff are very knowledgeable. The last time I went was a very different shopping experience as compared to past visits, as I was hounded by multiple sales staff almost every time I turned around. Hopefully the staff were just trying to be overly helpful, but it seemed like I had stepped into an aggressively competitive commissions-based sales store. It felt quite stressful being there as a customer. I’ll probably try again in the future, because of the good things I mentioned above; but, I most likely will never go back if I ever have another experience there similar to this most recent visit.
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June 2023 by Melissa Ballantyne
We had the best customer service experience that we've had in ages, here! Tim is so knowledgeable and helped us pick out a number of items that were perfect for us. The entire staff were fantastic - including Megan, Zach and Tetris-master David in the warehouse. You have new customers for life!Melissa & Chris from Red Deer
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June 2023 by Jerad Cunningham
Been shopping here for years, and this summer it seems their sales staff are now full commission sharks. I’ve purchased a griddle, charcoal grill, and two pellet grills in the last 5 years. Before this year I would have given 5 stars and strongly recommend. This spring every time I’d go to grab pellets or charcoals I’d be pounced on by sales staff. I upgraded my smoker a couple weeks ago, and after spending $3,200 on my new grill and accessories, my sales guy quickly jumped on the next customer in the door while I made three trips to my car carrying my accessories and pellets. Not a mom and pop shop anymore, shop around for the best price because you aren’t getting great service like you used to at bbq galore.
