-
January 2026 by Dana S
Good service, knowledgeable and pleasant assistance!
-
January 2026 by Jeremy Hunter
I wanted to say a major thank you to everyone at this location.
This is by far been one of my favorite locations to visit and it's been consistently extraordinary.
Today I had the pleasure of speaking with Harry, was incredibly receptive professional and able to identify what I needed concisely and efficiently while still maintaining an excellent personability.
Once he helped me find what I need, I was redirected to the front where I was introduced to another Best Buy employee by the name of Shabnam.
Throughout the whole process of working with her as well, it was extraordinarily professionally handled and exceptionally empathetic and she used excellent active listening throughout the whole engagement.
We also got additional help from Tamay (I do apologize if I've spelled it wrong!), who brought up additional senior experience to be able to even further assist me throughout the process.
The entire experience of simply buying something simple like I was buying, was so much more professional and elevated to such a level of quality that I absolutely had to bring it forward to the team.
Easily 10 out of 10 for all of you.
This whole location is filled with wonderful people who truly do care. And I am so grateful that I got to once again experience the extraordinary customer service and above and beyond professionalism of this location here in Calgary.
Thank you all so much once again! Happy New Year to all of you!
Sincerely yours,
Jeremy H.
(Bonus note: Yes this is in fact the same excellent review that I left on their proper review page)
-
January 2026 by Nick Gurr
I bought a gaming PC from here. And a ps5 pro and a 75 inch tv They set everything up for me on my pc and made sure that everything was good to go and comfortable as soon as I got home. I'm very impressed with this store's service. I highly recommend best buy to anybody over any competitor been shopping with best buy for over 20 years 💯😁
-
January 2026 by Adri Fiore
Experience with Zohran was great. He was friendly and on top of it. Made for a smooth time buying my mom's new laptop.
-
January 2026 by Brendan Lambert
just earlier today I went to go buy a memory card for my switch 2, had a fairly normal interaction, with the clerk confirming that return policy states I have 30 days to return the product should I so choose. So I got home and tried to use on with the Switch 2. it didn't work and I needed a different one. So I go back to return my product as per the return policy, except the return policy was completely changed within the last 20 minutes and is now states all sales are final. This comes across as incredibly scummy. As a result, I will not be trusting any advice I get from any Best Buy staff, since I don't know if they're interested in running this sort of operation regularly, nor do I know if it's isolated to this location.
EDIT: we cannot comment on each other's reviews, but Matthew Young's story confirms this is not an isolated incident.
-
December 2025 by James Cho
Had a great experience at the Mobile department when shopping for cell phone plans. Jenine was extremely knowledgeable, friendly, and helpful. Thank you again :)
-
December 2025 by Craig Edmunds
Bought a Light Hawk Alley drone for a Christmas present for my stepson at Shaganappi store in Calgary Alberta. I live outside of Cochrane Alberta so it is a fair distance drive to get there. Regardless of that, I purchased the item. On Christmas morning he opened the gift and we proceeded to prepare the drone as per manufacturer’s instructions. After 2 hours of patiently waiting for the battery to charge we finally were ready to do the first flight test but to our disappointment the drone did nothing. Explained to stepson that the battery was probably deficient and I would take it back to the store and get another. When I got to the store they were very efficient to exchange the product with another as I requested and told me to grab another one from the shelf. Unfortunately there was none available at that store so they refunded me my money. I decided I would go to another store that was close to the one I had just left it ended up being on 17Ave SW. when I got there they had two left on the shelf so I purchased one of the two and headed back home to an excited and patiently waiting stepson. Opened up the new box and Lo and behold this box had no battery in the box. Once again we were defeated in our first flight experience. Phoned the customer service line which took 45 minutes to finally talk to a real person and all I got was moments of silence after I asked a question. He was apparently reading off of a screen on how to appropriately answer the questions he was asked. Not impressed with their responses which seemed to just go in circles back to the same response on how I could order another on line pay for it and then take back the original one for a refund. I definitely have decided to boycott Best Buy as a place to do any more shopping
-
December 2025 by Russell Patterson
Ordered an item online for pickup. Got a confirmation email that item was ready for pickup. Showed up to store and they cancelled the order because it wasn't available. When I asked for help locating the item at other locations, I was told they could not help. Incredibly frustrating experience
-
December 2025 by Kanako
Amazing service! Manav helped me with my phone very patiently, and I truly appreciate it. Thank you!
-
November 2025 by Manpreet Singh
I got my phone yesterday on Black Friday, and Jenine helped me with the deal. I believe she was the mobile manager, and she was incredibly kind and patient. She even stayed and helped me until 9:30 PM, even though the store closed at 9 PM. I’m really, really thankful for her amazing service. Highly recommend!
-
November 2025 by Matthew Young
I just came back from BestBuy which I had not shopped in for years because of an extended warranty printer issue which took months to resolve and we just ended up buying a new printer. Fast forward to today. I need new AirPods so instead of going to the Apple Store I thought I would go to the Best Buy down the street. Thinking it would be the same experience as the Apple Store. I could not have been more wrong. I purchased the AirPods 3 last Sunday. My birthday was yesterday and I was given a set. Lucky me. So I go into BestBuy today to return the ones I purchased. I am told flat out that they are not returnable. I said excuse me, “at not point in the purchase did anyone tell me they were not returnable”. They found every reason in the book to just say no. I did ask the assistant manger this question - “If i was told this 6 days ago that the item was not returnable, do think I would be here right now?”. His answer was “we know that our people tell customers that items are not returnable every time.” You and I both know this is not true and all they want is the sale. So here I sit with 2 sets of AirPods and I will never shop at BestBuy again. Anyone want to buy a set of AirPods???
Update: 11-24-25 reached to customer service as requested. Was told Apple does not accept returns on airpods by the store assistant manager. Not true. Apple has a 14 day window and they are returnable as long as the parts are all in the box. So now I have 2 sets of airpods and I have been lied to. Same reason to never shop at Bestbuy again. I would recommend you go to Apple, Costco. Anywhere but Bestbuy.
-
November 2025 by Ali Jafri
Every time I walk in I know there's great people working here Dexter is always one of the main people I end up seeing but today I met Minh as well and he didn't turn me away like the typical customer service thing he was with me helping me find the right products for my needs it's rare to find people like that in retail nowadays
Thank you guys I love shopping here:)
-
November 2025 by NIDA RANI
So good I love it so much
-
November 2025 by Amandeep Singh
FIVE STARS ✨: Yami
Yami is the best employee at this store. She immediately understood my complex problem and resolved it quickly and professionally. Her outstanding service is the only reason this review is not zero stars. Thank you, Yami! 👍
ZERO STARS 👎: Store Leader Nitin Saroay
Store Leader Nitin Saroay is the absolute worst leader I have ever encountered. His zero level of understanding and complete lack of humanity are shocking. Furthermore, he is a bully whose unprofessional conduct is actively detrimental. Most critically, this leader assisted a homeless drug addict in stealing my scooter from the store's reception area helped him to escape from exit door at closing time 8:00PM (photos attached). Best Buy management needs to take immediate action regarding his position.
-
November 2025 by Blair Kelsie
Fairly small compared to other stores I've been to but the selection of items is reasonable.
