-
December 2023 by Erynn Svihura
I placed an order for in-store pick-up, and the website said my card would not be charged if I didn't pick it up. When I went to get it, I also wanted to pick up several video games and a dash cam, and maybe browse a little bit. When I walked in, I couldn't even find the video games section, because it's been reduced to a handful of shelves shoved against a wall. There were multiple, major new release titles that they simply don't carry. I had to approach someone for help, who was talking to another staff member, and he told me that there were more games, but they weren't on display. I can't buy things that I can't look at, and this makes no sense. You should have at least a couple copies of every title on the shelves. Gamestop has stores the size of a small closet and they still manage to keep a better selection.After finding exactly 0 of the three titles that I wanted (2 of which were Mario games, so not exactly obscure titles) I went in search of a dash cam, and couldn't find where those were either, so I asked an associate where they were. He told me that I needed to talk to another person who was "at the back". While he said this, he pointed to the front of the store. I asked if he could be more specific, and he just repeated that he was at the back while pointing to the front of the store, and then LITERALLY WALKED AWAY without handing me off to another person or giving me any helpful information.I did find someone who was able to help me find and choose a dashcam, and I unfortunately did not get his name. This was literally the only person I spoke to who provided actually good customer service, so shout out to that guy and that guy only.I went up to the check-out, and asked for my in store pickup items and they said that I would have to go to another desk. We went over there and I was handed off to someone "in training". He handed me a box and said it was already paid for. Apparently, my card was charged when I placed the order, despite the website EXPLICITLY saying that my card would not be charged. Apparently what they actually mean is "we'll charge you but then refund you if you don't show up" which is DIFFERENT from every single in-store pick-up that I've ever done with best buy. The associate just kept explaining the same thing over and over. I understand the concept. The concept is bad and wrong and was not communicated correctly. In-store pick-up means you hold the item until I come in and pay. If I wanted to pay online I would have just had it delivered. I asked for a receipt (at this point I had not realized my card had been charged THREE DAYS PRIOR) and they refused to give me one. Eventually they just gave me a copy of the pick-up request that they stamped "paid" on, which I do not consider a receipt. I certainly couldn't return or exchange the item with that particular document. Despite the manager being nearby in ANOTHER group of staff members standing around not helping people, he did not come over to talk to me until I specifically requested to talk to him. He also did not apologize or offer any assistance, he just dismissed all my concerns and told me to take it up with the online team.In summary, this Best Buy does not give a flying f about customer service. Not once while I was in the store did a single staff member ask me if I needed help. There were more staff than customers in the store and the "manager" Alex claimed they were "busy" as 4 people stood nearby doing nothing. Nearly every staff member I saw was just standing around chatting to another staff member (about 10 different people in about 4 clusters that I saw).Get your video game section sorted out, retrain your staff to actually know about the products they're selling, and make sure they're following PROPER in store pick-up protocol (not whatever method Best Buy feels is best, i mean proper as in "hold the item until I get there and literally nothing else"). They could also use retraining in how
-
December 2023 by Javiera sepulveda
Went today to buy a Kindle, all the workers were either busy with another customer or just talking between them . I waited 10 minutes. Then went to the register to ask for someone and they said would send a worker to help. Waited 15 more minutes and no one ever came came. They didn't even apologized.
-
November 2023 by Jasiel Austin
Went in with my partner as he was buying a few items and it was nice to be greeted and directed to the items we’re looking for right away.While my partner was being helped, I started to walk around looking at a few things I’ve been meaning to grab but didn’t need any help at that moment. However, multiple times I had attendants walk up asking to help, which is fine, but it started very feeling uncomfortable as if I was being followed around especially after telling the same attendant more than once that I was okay and just checking out a few things while the person I came with was being help by another attendant.I understand being forward it is a part of the job but it was really uncomfortable to be bombarded like that and feeling like I’m being followed and should leave because I wasn’t actively looking for something myself (while I accompanied someone being helped and was browsing in the meantime).
-
November 2023 by Alice Grace (Purple Bacon Eater)
Fine location if you like being followed around the store by 20 sales staff who hover and watch your every move.they even marched me from my aisle to the till, and when i said i wanted to go and double check the price of the item they looked panicked that i wanted to roam unattended.so uncomfortable. they were breathing over my shoulder every second.will not be returning to this location
-
October 2023 by Phoenix MacKinnon
I went in yesterday to see if my package arrived and I was met with a very amazing man who informed me so politely and professionally that it would take one more day. Went in today and was greeted right away, approached with a smile and friendly girl who made great conversation while waiting for the package to be brought to the front. From these two employees alone I am leaving a 5 star review with your teams seamless customer service. Thankyou and your team so much!!
-
October 2023 by Ross Harris
Went to pickup an online order and that part was great, no issues there.Afterwards I thought I'd check out some comparable headphones so I figured I'd ask the guy on the floor where to find a brand I was interested in. He clicked and clattered on his device for 30 seconds then answered a question I never asked. He also had a pretty noxious odor. Think it's time for corporate to do some evaluations at this store.
-
October 2023 by Zi Y
They stopped validating/refunding parking with zero notice. Even after buying nearly a hundred dollars worth of stuff they still wouldn’t fully refund the 5$ parking from their own underground lot with big best buy signs. Just fyi if you don’t live within walking distance or need to buy heavy things.
-
September 2023 by Duane Gillissie
I'm so disappointed with my recent experience. I have always like shopping at Best Buy and it's my go-to place for electronics and tech support. I recently had a device replaced with the protection plan that I paid for. That part was good. With the new device I wanted to add the protection plan again. The guy was very nice and found a good price for the protection plan, which was only $6.99 per month. About a month later I noticed extra charges on my credit card. When I logged into my Best Buy account to see what was up, I found the new protection plan, the old protection plan (which should have been canceled) and a Best Buy Membership subscription which I did not ask for and was not consulted about during the store visit. I have had the Best Buy Membership in the past and it's a fine plan, but I simply didn't use it and eventually canceled it. Had they suggested it (which they didn't) I would have declined it. The guy (who again seemed very nice) had me sign in a bunch of places. I guess I should have paid more attention (my fault). I assume it was an error rather than intentionally trying to scam me, but now I'm stuck with this plan that they won't cancel for a year. That's $240 of my money that Best Buy is taking from me without my consent. Very disappointing. Not sure what I'll do next time I need electronics but I'll certainly have to consider whether I feel good about going back.
-
September 2023 by Gary
Purchased $1700 phone from Best Buy. Asked if I bought a $60 screen protector if they would install it and was told no, it would cost $10.
-
September 2023 by Vladyslav K
Please, avoid it!They sell used/faulty products!I thought it was just coincidence with this company in Winnipeg but everything is the same. They will push you to leave store if you demand refund 3 times. Save your nerves and money!
-
September 2023 by Natajha Foster
I'm am so satisfied with their customer service. Yesterday I had to go there for a SIM swap after having my phone go missing and even though I had purchased the SIM at Roger's in north hill, they still got my phone going within seconds of sitting down with a representative, and at no cost to myself. Roger's refused to assist me as I did not have ID to verify my identity, but best buy simply used the info on my mobile phone account to confirm my identity. Such a relief that they were able to help so quickly and without expectations.
-
August 2023 by Guillem Tatham Acedo
Just had the most helpful customer service by Sheel today. Also great vibe from all store staff, welcoming and kind. Than you.
-
July 2023 by Natalia Kochetova
I had an issue with my work laptop on a Sunday. I was visiting from out of town and having a non-working laptop was just not an option. GeekSquad associate Vendat helped me to troubleshoot malfunctioning adapter and reinstall necessary drivers. He was friendly and professional. I was very happy...so glad I took a cab to come to this particular Best Buy. I also enjoyed discovering Mount Royal area after this successful repair - with coffee and some shopping. :)
-
July 2023 by Byron
Not impressed with the service but that's because there was no service! Went to BestBuy on 17th Ave SW to buy a new printer. On arrival the reception area called a saleperson that a customer was headed to the printer section of the store. After about a 12 minute wait still no salesperson showed up so as I was leaving the store I was asked by reception "you didn't find a printer?" I said I did but no salesperson showed up. So disappointing, I thought BestBuy was better than that.
-
June 2023 by Chidimma Maryjane
This store and the best buy customer service and their gift card unit are all incompetent and treated me with so much disrespect. They practically accused me of lying because of their own mistake and when I called the customer service line whilst still at the store, they could not even check their record and frustrated me even more. I have decided to avoid Best Buy, for my mental health.