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November 2025 by bc _
Customer service sucks they wouldn’t leave their till or look up at you if you need help. I don’t know who does the hiring process but the hiring manager needs to be fired too.
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June 2025 by Mackenzie Spencer
Wow. Now I understand why the reviews are so bad here! I went in last week to purchase my wedding shoes. Initially it was very busy so I had to wait a while to try them on which wasn’t the issue. They didn’t have my size in the colour of shoe I wanted so I tried on a different colour in the same style and asked if they could order the other colour in. I was told by the gentleman who was working that they could order in the proper coloured ones. I tried on a couple different sizes to make sure I got the right size and then we went to order the shoes. I kept talking about how much I loved the sparkle on the shoes and how they were going to be perfect for my wedding shoes. Please tell me why the staff are so incompetent that he ordered the solid nude colour. Associate 24560 I would like to say could use A LOT more training but I don’t know if basic listening skills like that can actually be trained. The lady who was there when I picked up the shoes also kept trying to brush it off as if they didn’t do anything wrong. If I wanted the basic nude colour I wouldn’t have ordered them as they were in stock. The staff here have absolutely no clue what is going on.
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June 2025 by Rachel Weiberg
Was into the store this morning and tried on a pair of shoes. Employee working was miserable, barely spoke and looked annoyed that I asked to try on a pair of shoes. Would have purchased the shoes, but was so put off by the poor customer service that I passed on the shoes.
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May 2025 by Talalsally Ibrahim
Bad customer service, I do not recommend.
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May 2025 by Elisha Jackson
I’ve honestly never had a problem with the shoes at this place or the staff, in fact the staff have never been anything but extremely helpful and kind to me but I see a lot of others have unfortunately not had the same service as me. Special shout out to Kayla who helped me out last time who I was able to grab the name of but I want the store to know that I love all the staff
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December 2024 by Tammy Greenfield
I’ve shopped here before and had good service but today was the worst customer service I’ve received from any retailer. I didn’t ask her name but she had blondish pulled back hair with glasses. A little on the shorter side. This girl should not be working in customer service, she was extremely rude and when I told her she was quite miserable today she just glared at me and walked away. Definitely won’t have her serve me if I ever do go back.
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October 2024 by Brenda Adams
Very rude and unhelpful staff!!! When we politely asked for sizes to try on, the staff seemed annoyed. They never came back to check if we needed another size. They were even rude to us when we paid for the shoes after we waited patiently for 15 minutes behind a customer doing a return.
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September 2024 by Maria D
Worst shopping experience ever! I just left the store today and the associate did not greet or even smile. I was in the store for about 10-15 mins and she did not approach and was just at the cash wrap. It is very ignorant! I will never shop at this location again.
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August 2024 by Smiling Politely
Absolutely terrible experience shopping just now with Sehajdeep and her coworker on August 12th.
There was zero greeting when myself and another customer came in tonight. She was at the till watching a show with an air pod I'm while we were browsing. I sat to try on a shoe, and she continued to watch her shoe without asking or offering any help. When I asked for a size, she seemed annoyed I interrupted her tv show. When she came out she set the shoes down and went back to watching her show
When her co worker came out, and I came to pay, they proceeded to have a conversation again without acknowledging me while taking my payment.
Absolutely terrible service all around and a manager needs to speak to them.
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January 2024 by Leslie Mason
I went in the Southcentre today to buy winter boots. There were no other customers and only one staff member who was too busy mopping the floors to even greet me. I asked to try on two styles of boots in my size. She dropped the boxes on the chair and went back to sweeping - I assume in the back room because I didn’t see her again until after I waited for a while at the register. Anyone could have simply walked out of the store without paying; but of course, I waited. I paid for my purchase and told her she could keep the box and boot stuffing, as I assumed the store has a recycling system. After I paid, I asked for a bag, but was told it would cost an additional dollar for a bag, so I was left to carry the boots through the mall.Here’s an idea: consider hiring retail salespeople who actually like their job and communicate with your customers. I will not shop in your store again.
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September 2023 by Pearl
There was a sales person there by the name of Geraldine that was not only rude and bad at their job, but smelled very bad too. The quality of merchandise should over look such a problem but it doesn’t.
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September 2023 by Hatef Keshvadi
Low quality cheap uncomfortable prices of plastic! It was hurting my feet and when I wanted to return a pair of shoes that I had just worn at home inside to see if they work, the super rude clerk refused to process the return and asked me to call a phone number that has no prompt to speak to someone!Please note that the shoes I wanted to return where in perfect new shape, had all the labels, boxes, receipts etc. and still had a ton of time to return!If retail is dying it’s not because of Amazon! It’s because of rude unprofessional stubborn employees like the one working at spring shoes!
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September 2023 by afrand esmaeili
Very bad quality of shoes with rude clerks. The return policy is 60 days but they don’t return shoes that you wore for trying out in your home. They give you an option of calling a number with no representative behind and wait until your return time is over. The shoes make my foot hurt and blinding but no one apologized! I do not recommend this store at all. I wish I could give them no star.
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September 2023 by Neeraj Nischal
Best seasonal discoint. My friend got shoes for 17 $. I couldn't find anything less that 70$
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July 2023 by Sunny Sharma
Unprofessional store manager, she didn’t even know how to address customer’s issue. On a manufacturing defect they were reluctant on giving return. Low quality shoes and immature staff.
