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March 2024 by Tristan Ocampo
Staff are friendly however I bought a $175 + gloves and a year later they tore at the seam and ripped. There is nothing they can do about it. I thought they make good stuff but I’ve had other gloves last 3-4 years without issue.Also the touch screen capability is very poor, only worked on my car screen but not on any phone I had. Would not recommend.
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March 2024 by PurpleIce Homedesign
Very hard to get answers from customers services. They seams always leave voicemail to their customers.
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February 2024 by Sandra Gonzalez
I had a fantastic experience at Canada Goose Chinook with Rylin as my sales associate. His guidance through the various styles was invaluable, as he went above and beyond by trying on jackets himself for size comparisons. Rylin's patience and willingness to model jackets made the selection process seamless, resulting in a perfect birthday gift for my boyfriend. I'm genuinely pleased with Rylin's exceptional customer service.
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February 2024 by Jasvinder Grewal
I wish I had choice to give 0 star worse customer service return policy is worse I would not recommend to buy any jacket from here i bought 2 jackets i wish I had read reviews before?
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February 2024 by J C
Not only are their products quality made, their staff is incredible. They’re personable and authentic, and create a sense of belonging that doesn’t always exist at high end stores. Highly recommend owning a goose and buying your products from this location!
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January 2024 by Jasdeep Dhaliwal
Had a great experience at the store. Harleen was so helpful and sweet. My mom in law and I are happy with our purchases. Thanks for the good customer service Harleen!
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January 2024 by Zienab Hamdan
I actually visited with the a 100% intention of purchasing a coat on a particular day but the staff here made no effort to acknowledge us, almost felt like we were being profiled? People who were similar race to the sales staff were immediately greeted and helped. I had done some online shopping and taken screenshots of some jackets I was interested in trying on before buying. They had 1 of the 4 styles I was interested in trying on and the lady seemed annoyed I was even asking.I gave 2 stars because the person who was at the door was sooooo lovely! I purchased a coat for my husband in the spring (which he only started wearing this winter season) and he asked this person about what the warranty was and he was given great advice on drycleaning and overall care for his Canada Goose. I'm very happy I did purchase him the coat as a birthday gift, as it is a great investment for the longterm. Just disappointed in this store and I may just purchase from Saks or next time I'm in Edmonton.
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December 2023 by Dmytro Nesmyeyanov
Super lovely and attentive staff.
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December 2023 by Henry Lafferty
Expensive but well worth it if you divide the cost by the number of winters their jackets last.
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October 2023 by Joseph Fung
Best service in the mall.Staff are helpfulAll in stock with various sizes
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September 2023 by Amanda Yim
I don't normally leave reviews for a retail store but the service here was so fantastic I felt compelled to write this. My husband and I were helped by Corey and Rylin on Friday. They were incredibly helpful and professional despite my husband and I being very indecisive about what to buy and going back and forth on several pieces. They never stopped smiling and Corey even gave my husband styling tips based on his experience as a stylist. We walked out with the store with a new jacket each and a smile on our faces. 10/10 canada goose store!
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September 2023 by wendy gonzalez
The customer service I got while shopping for my jacket was amazing. I was lucky enough to have the manager's assistance and he was so patient, funny, and helpful. He made me feel comfortable and I genuinely enjoyed my time shopping there. Unfortunately they didn't have my size so I had to order one. I came back to pick it up in store and yet again he was there and greeted us with the biggest smile let me try it on again to make sure I loved it. Not only did I love my experience but I absolutely love my jacket!!
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September 2023 by Tito Mango
Went today to this location in Chinook and how disappointing the staff's are. I was looking for a bag or a jacket and was trying to show to my friend on video which style I want and the staff rudely told me that taking a video is not allowed? This is a public place and I see some customers taking photos and videos too. I really wanted to get one as I really liked the Sling bag but I have to restrain myself as staff is very and disrespectful. Will never recommend or would come back to this place ever again. Please review your staff today and get them.trained on customer service...
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March 2023 by Derek Clarke
Awesome experience! I went with my wife and we were unsure what jackets to get. The staff took their time going through the different options and features and helped us get the right ones for the whole fam along with some accessories. According to my wife, the boots are “so cute” lol
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March 2023 by Christina Ruel
Worst experience by a Customer Service Department! I returned an online purchase in late January 2023. The instruction from Canada Goose was to call UPS and ask them to return the unopened package to sender which we did. We have proof of delivery return to the Canada Goose fulfillment centre in Calgary so one would expect a credit back?? It is now February 13th and we have no credit. My wife and I have logged 22 calls to Canada Goose customer service who acknowledge Calgary received the coat however we are not to see a credit yet because the receiver did not check a box correctly. Canada Goose claims they cannot call the Calgary DC as they do not communicate by phone only email. We have been promised for two weeks that we will receive the credit within 48 hours. This is a very large sum of money and one would expect the process to be quick and easy. Canada Goose.....please help me as I really do not want to get a lawyer involved although it seems I may not have much choice if this keeps up.Derek